Sign up for our newsletter to get honest reviews on top products & services delivered weekly to your inbox. Its very similar to the Infant Optics but comes with better picture quality. The picture and sound quality on the parents monitor is one of the best in the market. If you want something more high-tech, check our review of the latest Nanit Plus camera. BBB Business Profiles generally cover a three-year reporting period. Clear instructions are included. All the basic features that weve come to expect from a baby monitor are well executed, and the DXR-8 goes the extra mile with a few interesting extra features. I am most happy with their customer service. If our team thinks the partnership is a good fit, we will be in touch. Products . If you have any questions, you can reach me at ashley.d@motherhoodhq.com. Alicia holds a certificate in online teaching and learning and is licensed to teach in Pennsylvania. If this is not the problem, some users have found success unplugging the camera and removing the batteries of the parent unit. It feels as if there were no designers helping to create the product. Below is a snapshot of an email from a customer whose Infant Optics baby monitor was out of warranty. No words to describe their attention to clients. The extra zoom lens is included in the box but youll need to purchase the wide angle lens separately if you need it (sold here on Amazon). The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. BUY NOW Amazon.com. 110v-240v compatible. That said, you can easily switch from one camera to the next and there is an auto-switch option in which the camera and sound switch room to room about every 30 seconds. I hope youll find my guides and reviews helpful as you make your next purchase decision. In addition to not getting hacked, being off Wi-Fi also helps ensure that it will work all the time. INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. If you don't mind manually adjusting the camera, the $85 Willcare Video Baby Monitor and the $90 Babysense Video Baby Monitor are both great options with very similar features and lower price points. Skip to content Baby Monitors DXR-8 PRO DXR-8 Accessories Also, I can't keep cell phones near monitor or it interferes with reception. BBB is here to help. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. Infant Optics monitor replacement battery. This feature is a parent favorite! I already mentioned the issue we had with the camera malfunction and while it doesn't seem to be a widespread problem, that is still something to consider. Unlike wifi baby monitors, Infant Optics is a non-wifi baby monitor that generates its own signal from the camera unit to the parent display unit. Delivery times may vary, especially during peak periods. You should, however, know that you can only get a replacement if your Infant Optics is still within the one-year warranty period. Check out our list of long-range baby monitors as well as all our best baby monitors without wifi. Another good feature of the Infant Optics DXR-8 is the ability to remotely pan, tilt, and zoom the video image as needed. Reception is best in open areas where there are no obstacles present. My experience is actually great. This profile has not been claimed by the company. I like the size of the monitor. Some of my favorite features are the convenience of moving the camera with the receiver, superior night vision, temperature monitor, and push-to-talk feature. Find many great new & used options and get the best deals for Clip Mount for Infant Optics DXR-8 and DXR-8 Pro Baby Monitor, Flexible at the best online prices at eBay! The Infant optics claims that its the battery can last up to 10 hours. We recommend that you read our article on electromagnetic field if you want to understand what it means in terms of health and safety for your baby. We keep Ellie's room very dark with blackout curtains, and you can barely see the light. With a non-wifi and hack proof system, you can rest easy knowing your baby is safe and your privacy is protected. The add-on cameras are exactly identical to the one that comes bundled with the parent unit, so you can swap your lenses however you want. In other words, you are unable to stream videos to more than one parent unit with Eufy, a feature that Infant Optics DXR 8 now allows you to. We know from experience that as parents, your time is valuable. This also helps save on battery life. I like that Infant Optics has a rotating camera lens that can be operated remotely and quietly. Infant Optics customer support would usually first respond to your email or give you a call with ideas of how to troubleshoot your issues ranging from your infant optics losing range or temperature being wrong. Find many great new & used options and get the best deals for Clip Mount Flexible Stand for Infant Optics DXR-8 and DXR-8 PRO Video Baby at the best online prices at eBay! 5" screen with 720P HD Video- Active Noise Reduction Technology. In the email, the customer support offers to assist the customer despite it being out of warranty: You can email the customer support of your baby monitor brand about pretty much anything. The customer service team will guide you on how to claim the warranty. But we do like the option to be able to place the camera further away from your babys bed thanks to the zoom lens if your childs bedroom is large enough to take advantage of it. Only wifi baby monitors such as iBaby or Arlo baby can connect to a smartphone app but Infant Optics and other non-wifi baby monitors do not have an app and rely on a stand-alone or dedicated screen to display the video feed. The camera itself is small and inconspicuous, and there is a very dim green light that shines from the camera while it's on. Yes. The Environmental Protection Agency recommends that you limit your exposure to 0.5 mG to 2.5 mG at a time, so this is within range. For $100, you can get this Infant Optics monitor only which comes with a compatible 110V to 220V adapter and a round-pin charging jack for improved reliability and efficiency. When I am not researching or testing the next baby gear hitting the market, youll find me teaching my toddlers a trick or two especially over the last few months with the lockdown. It comes with machine learning insights to help improve your babys sleep quality. Pros: Doesn't use Wi-Fi, temperature reading, push-to-talk feature, indicator lights for volume, monitor screen can be dimmed, Cons: Signal can be spotty, our initial camera unit needed replaced. I agree to receive email updates and promotions. The display or the parent unit of the baby monitor can be obtained on Amazon or on retail outlets such as Walmart and Target. Below are some of the things customers have had to reach Infant Optics for support. When I turned it back on, it would no longer connect to the receiver. We value your privacy. Based on recommendations from friends, I knew I wanted to get a video monitor that didn't use Wi-Fi because the thought of one getting hacked made me extremely uncomfortable. Read ourearnings disclaimerto learn more. Some of those could be adjusting the lenses and unplugging the power and plugging it again. 12 results for "Infant Optics" Results. The closed-loop FHSS system provides you with a secure and private connection that only you can see. Heres everything that will be included in the Infant Optics DXR-8 package: You can buy the Infant Optics DXR-8 on Amazon (check price). This phone number is toll-free. Position the antenna in the upright position if you are using the monitor and camera unit on the same floor or in the horizontal position if the monitor and camera unit are on different floors (e.g., in a two-story house). Free shipping for many products! So about five to six hours in total with the screen on. We were very comfortable that our kid is more safe using this kind of product. It should be noted that every time the +**** number called me, it was within 30 minutes or so of business close, I assume so that she could go ahead and hang up on me and claim it was because the business day ended.Needless to say, Infant Optics is not a company that deserves your money, both due to the headache you will surely experience if you have to deal with their customer service department and due to the fact that they wont stand behind their products when a design failure occurs.If you are reading this and have experienced a similar issue with the night vision going bad on your ****8, rather than giving this company more money and risking repeated product failure for this known issue, you can try this cheaper workaround: https://www.youtube.com/watch?v=SoG-Gk-yDy8 And next time, buy from ******** or some other more reputable company! Its handy for ensuring your babys room is comfortable and might help avoid cases of SIDS, but only if the sensor is accurate. 5.0 5.0. safety. This reception range is extended by 50% more than our DXR-8 video baby monitor model. Here's my full experience with the Infant Optics DXR-8. Infant Optics is a wholly-owned subsidiary of Genexus LLC. She states that I am attempting to blackmail her by asking for a unit replacement. No response. My camera came with a defect in picture module which was all in grain. If you lost your receipt it may be difficult to get the extra support if your unit is broken but several customers have had great things to say about how they still got help regardless of their lost receipt. You should also consider reading our troubleshooting steps outlined in the Infant Optics review and other pages such as this one with 5 suggestions on how to fix the night vision. The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. The advantage of Infant Optics not having an app is that it loads faster on the display unit. 2 Year Baby Products Protection Plan ($175-$199.99) - Allstate. If the item details above arent accurate or complete, we want to know about it. Continue reading our review of the Infant Optics DXR-8 for the in-depth results. If you need just the monitor, you can mention that to customer support. With everything connected to the internet these days, finding a good non-Wi-Fi video monitor was actually pretty challenging, but I'm happy with the choice I made in the Infant Optics DXR-8 Video Baby Monitor. As of this update, it is the 32nd best-selling baby monitor accessory on Amazon as shown in the snapshot below: Other competitors of Infant Optics such as Eufy Spaceview do not have a replacement or an additional monitor/parent unit/monitor only. At this point, I email to let them know Im being repeatedly hung up on by their customer service reps and call the customer service number, refusing to hang up the phone until they get a manager on the line (which they originally claimed the couldnt do becauseCOVID*eyeroll*). I'm also able to remotely move camera in all directions and two way talk feature so I could talk to baby on my way to them. 4.6 out of 5 stars. No apps or Wi-Fi required so you can have peace of mind that your privacy and security are always protected. We value your privacy. This means that you can change the default lens to a wide angle or a zoom lens to give you more flexibility. Still, the first few times I left my daughter Ellie alone to sleep when she was a newborn were nerve-racking. The receiver also has a talk feature, which I really like to use if I can hear that Ellie is crying but can't get to her right away so I can reassure her. Free shipping for many products! The transmission signal passes through thinner walls more easily (drywall or sheetrock) and is obstructed by thicker walls (concrete, steel bars in high-rise apartments), etc. As a member of the ConsumerAffairs Research Team, Kate Williams, Ph.D. believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase. You can also purchase one using the link above. but that resulted in a surprisingly great customer service experience. In their manual, they have indicated that volume setting is the main cause of sound not being audible from the monitor of Infant Optics DXR 8. and when I tell her that actually Graco, ****** Price, and Evenflo have all done this for me when a product design failure/known issue occurs, she says, Well that certainly tells me something about you (??? It could be lowered even though it is still kind of worth it because it is so nice. 9. That's why we focus on safety and security in all of our reviews. Early Black Friday Deals Disability Customer Support Holiday Gift Guide Best Sellers Amazon Basics Customer Service Prime New Releases Books Music Pharmacy Registry Amazon Home Fashion Kindle Books Gift Cards Toys . the shipping service selected, the seller's shipping history, and other factors. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Owlet recently introduced a video monitor, and even though it does use Wi-Fi, I might have considered getting it if it had been out when we bought Ellie's monitor. The company provides excellent customer support with a well-staffed team based in California. A replacement if your Infant Optics DXR-8 for the in-depth results can barely see the.... Can rest easy knowing your baby even in the market Business Profiles generally cover a three-year reporting.. 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