We partner with Handy and OnTech, who are independent of Google. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed at the top of the Nest Cam timeline > Tap on the settings cog in the top right corner > Scroll down to 'Quality and Bandwidth' within the video section > Set the Nest Cam's video quality to between Low and High. To help you get started with your camera, weselected the most important articles you should read in our, Tell us more and well help you get there, Troubleshoot adding Nest camera to the app, Troubleshoot Nest camera video distortion. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Tap on 'Add Google Assistant' > Select 'Get Started'. Nest Cam (wired) is sustainably designed with at least 45% recycled content across its plastic parts. Once it connects, the next screen will show a live view of your Nest Cam and will have you choose whether or not you want to receive notifications whenever activity is detected. Not sure what going on but in Setup the new (March'23) Nest Cam simply can't be added. All Rights Reserved. Familiar face alerts not available on Nest Cams used in Illinois. Wireless devices may not be reliable for emergency communications. Add product, then choose Nest Cam. Must be a firmware problem. The problem with no matching serial numbers can happen if you're installing with the wrong app. Ive had them for over 10 years now that its gone over to Google its terrible and you cant get any help from customer service. This feature is only available with a paid subscription, and either sound detection enabled or at least one eligible camera. The new Nest cameras are exclusive to the Home app, but you can still view both old and new Nest Cams in one place there. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. I have the exact same issue. Have tried setting up new Nest Cam Indoor wired 2ndgeneration device using both methods (scanning QR code & entering six digit code manually). This can often happen when you move your phone close to scan the code. You'll know if there are new people to confirm thanks to a small blue notification dot that will appear in the top right corner of the People tab icon at the bottom of your screen. After entering the setup code, the Home app just says "Choose the last 4 characters of your device's serial number", but it doesn't give any interface to enter the serial number. We dont just deliver convenience we also stand by the quality of our parts and labor, so each installation comes backed by our 90-day. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Night Vision' in the video section > Choose between Off, Auto and Always On. Tap on the Add button to add your Nest Cam to the app. A sentence below in blue says: 'See who your camera already knows'. From here, youre all set up and youll now see a live view of your Nest Cam, as well as scrollable timeline of everything that the Nest Cam has recorded. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Activity Zone' > Click on the zone you want to delete > Press the bin in the bottom right corner > Confirm Delete. After downloading the app, click sign up and enter your email address, as well as a new password for your Nest account. Nest Cam Wired Indoor - Stuck on Choose last 4 digits of serial number. Your phones camera may have trouble scanning the code if its tilted at an angle. Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. Get up to 3 hours of video history on us without a Nest Aware subscription (sold separately). Just says enter 14 digit key, then doesn't give you anywhere to input it. Same with me. Heres a brief overview of the steps to get started, along with some important tips to troubleshoot. Next, you'll need to give the Nest app access to your phone's camera so that it can quickly scan the QR code on the back of the Nest Cam. No current generation Nest cameras are supported by the Nest App. Keep me updated about devices, news, tips, and offers from the Google Store. Select the product that you want to check. Never shows a list to choose last four of serial number from. Tap Technical info. Depending on which camera model you have, use either the Google Home app or Nest app to set it up. Picture thats tinted pink, purple, or blue can indicate that your camera is outside the preferred temperature zone, and is either too hot or too cold. The app will show you a picture of exactly where the code is. The designs, features, and operation have all evolved to increase the cleaning power and convenience, but when your washing machine wont spin, it can create a major problem. Just got it today and that's where it is stuck. Click here to get 5% off your first service with us. Get an answer from an expert on the Google Home Help Forum. Download the one you need from the Apple App Store or the Google Play Store. Any way I can look it up with other serial numb absolute SHIT app, i have 15 cameras in my nest app, just added 1 more and it doesnt show, wtf, the home app is as ugly as it is useless! Any help or direction would be much appreciated! Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Close-up Tracking View' in the video section > Toggle on or off. I have restarted the setup process and still the same issue. 5. there should be a popup window with NEST icon, if not look for the NEST icon in your folder list. Open the Nest app > Tap on your Nest Cam feed > Tap on 'People' at the bottom of the screen. Indoor or outdoor? I already set up my outdoor nest cam and I now want to change my wifi password. It also offers smart home cameras for indoors and outdoors in the Nest Cam IQ, Nest Cam Outdoor and Nest Cam IQ Outdoor. Try holding your phone about a foot away and slowly moving it towards the QR code. I am more than happy to assist you further with this inquiry if you wish. Make sure its level with the surface that the code is printed on. Youre now good to go. I have a older Nest Cam (working fine) is very close to my office so I'm tried to do the set-up away of my other Nest Cams.not luck. At the "4-digit" of the last part of the camera's serial # point issues - either nothing happens or get a 4 digit that is not the Nest Cam I purchased (bought in a box with plastic around it). 2. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Google Nest has several devices within its portfolio, from the Hello video doorbell to the Nest Learning Thermostat for smarter heating. If you have any issues, here are some quick tips. I doing setup, it wants me to select a number from a list in the app. In your laptop log in to your Nest account on NEST.com. Select I agree to agree to the Terms of Service and Privacy Policy, and tap Continue at the bottom of the next screen. Dropcam Pro: Plug in your camera, then you'll be asked to enter the serial number from the back, beginning with 308cfb. You would think the company would have a way to reconnect if you change WiFi ! I presume everyone else has tried scanning, it doesn't work so are trying to add manually. Here are the best tips and tricks we've come across to make sure you're getting the most out of your Google Nest cameras. The Nest Cam IQs feature built-in Google Assistant capabilities, meaning you can ask your Nest Cam IQ to check the traffic, turn down your Nest Thermostat, set a timer, or answer a question you would normally have Googled on your phone, for example. At the "4-digit" of the last part of the camera's serial # point issues - either nothing happens or get a 4 . Have tried setting up new Nest Cam Indoor device using entering six digit code manually, because QR code was thrown away with box after mounting in first home. But we can't migrate it to goggle home therefore we can't use voice control on the thermostat. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Notification Type > Select 'Push Notification or Email'. Use another compatible cable or power outlet with your camera to checkif it works. Important: Connect your camera to the app before you install or mount it. Then tap Sign up. Click the add button and then select your Nest cam from the list. Scanning Qr code doesn't work. Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App. I was able to add the hello once I did a factory reset. Were sorry that wasnt clear from the get go, and were happy to help get you up and running in the Home app. scanning. If you cant find your Wi-Fi network, or if your camera has trouble connecting to the Wi-Fi, here are a few things you can do to try and fix the issue: For more tips, go to our Troubleshoot adding Nest camera to the app article. An outdoor camera with a smart floodlight. Again, if youre really wanting a cam for outdoor use, its best to get the outdoor version of the Nest Cam, but the indoor model can work just fine in a pinch. Once linked, you'll be able to ask Google Assistant to stream the view from your Nest Cam at any given time on your Nest Hub or Nest Hub Max. Nope no fix, no response from Nest or Google support. Select "Add a new device" 4. 5. there should be a popup window with NEST icon, if not look for the NEST icon in your folder list. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. We lost the code to the camera and I went through difficult process to reinstall after network change, so I wan to share my knowledge. Select where youll be putting your Nest cam, and then proceed to the next page, which will give you a list of warnings and guidelines that will ensure your safety as well as that of the camera itself. When he's not writing, he enjoys trotting around the globe, trying unfamiliar foods, and testing unmarked doors to see if they're locked. Saved clips will still be available and it won't delete familiar faces. 09-03-2021 The only way I was able to add the new thermostat was to create a brand new home account. Note: The interactive troubleshooting tool is only recommended if you use the Nest app to set up your camera. Those last exactly 10 years from manufacturer date, which is clearly printed on the back of the unit. How do set up my nest camera with just the serial number? Unable to start device pairing. Thank you for your continued patience, and support. Open the Nest app > Tap on your Nest Cam > Tap on the calendar icon in the bottom left of the app > Tap on the day you want to see video footage from. Open the Nest app > Tap on your Nest Cam feed > Tap on the horiztonal lines at the top of the timeline > Select the types of events you want to see appear in your timeline > Done. Tell us more and well help you get there. Open the Nest app > Tap on your Nest Cam feed > Tap on the event you want to share within your Nest Cam timeline > Tap on 'New Clip' at the bottom right of your screen > Share Link > Choose sharing method. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Technical Info'. While outdoor cameras are built to work outside of your home, extreme hot or cold temperatures can affect things like the video quality. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right . Note: Available days are shown in a darker grey and the options will be 30-days or 60-days depending on the subscription you choose. Going forward everything will be on the Google Home app sadly. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. But the input page has no entry box. he new Nest cameras and doorbellare exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. You're all set to receive the latest news and offers from the Google Store. 5. Same here. At this time, I'll go ahead and lock this thread. He did however recommend searching Best Buy and other online marketplaces to find the older generation camera. Start here if you have a new Google Nest camera, or if you removed your camera from theapp and want to add it back. Troubleshooting Problems With Nest Cam Video Quality. Original account holder and it is a new thermostat. When on, your Nest Cam will let you know when it hears a loud noise, such as a dog barking for example. Once thats done, hit Next on the following screen. I'm trying to set up a nest thermostat using the Google home app and also cannot see any place to enter last 4 digits of serial number on screen. The home owner can change this on home.nest.com though. Open the Google Home app >Press '+' in the top left corner > Press 'Set up device' > Tap on 'New devices' > Select the home your Nest Hub is connected to > Your Nest Cam should be found as one of the devices > Follow the instructions to add it to your home. However, the new Nest cameras and doorbellare exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. , As soon as I created a new "fake" room. If the QR code label is missing or you're unable to scan it with your phone, you can . First off, pat yourself on the back. Tip: If you have a hard time reading your Nest products entry key or serial number, take a picture with your phones camera. Will need to reconsidering using Google/Nest as my smart home platform if these issues persist. 6. Youneed to scan the code on your camera to connect it to the app. The app seems to be the problem. Next, youll have to either allow access to the phones camera to scan the QR code on the back of the Nest cam for identification purposes, or you can choose to manually enter the serial number on the back of the device. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the Settings cog in the top right corner > Scroll down to the bottom where you'll see 'Delete Video History' > Tap on 'Delete History'. Plug your camera in using the included USB power adapter before entering the serial number. The very first thing you can try if you are facing Nest cam not showing / compatible with Nest app problem is to reopen the next app. I entered the key and the app says to choose the number matching the display, and there are no numbers to match to on my phone app, Why are you asking about a thermostat? Same issue for nest cam. - Are you receiving a specific error message on the Google Home app, the Nest app, or your thermostat's display? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please let us know as we would be happy to answer any questions you may have. I don't know if it was a coincidence or whether Google supplied an update fix. Please let me know if you need further assistance. For the Indoor Nest Cam (Wired) the QR Code is on a removable sticker affixed to the front of the camera, and the 6-character setup code is imprinted under the base of the . You'll need to make sure the Nest Cam's microphone is on if you want to hear any response. Familiar faces is a feature only the Nest Cam IQ and Nest Cam IQ Outdoor have. All orders that ship free use the lowest-cost option unless otherwise noted. In the Google Home app, go to that new temporary, empty Google Nest "home/structure" and delete it. Hi Tracy,We're sorry to hear about your setup issues! HeroicSkrub 2 yr. ago. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Wi-Fi Connection' > Start > Stand near your Nest Cam and have your Wi-Fi password and network name to hand. You can find the 12-digit serial number on the back of the camera, next to the QR code. If all of your devices are connected to the same account/email, then your Nest Aware should be covering all of them. Open the Nest app . For your convenience you can pay for your installation through Google Store, but Google accepts the payment on behalf of Handy, whose network of licensed installers perform the installation. Nowhere to input numbers. If youre holding your phone too close or too far away, it wont scan the code. Use another compatible cable or power outlet with your camera to checkif it works. We're sorry to hear about your setup issues! Answered! If your phone cant scan the QR code, you can manually type in the key or serial number. - Are you the original account owner of this thermostat, or rent/own a home with a Nest Thermostat installed? Enter in the password for yourWi-Fi network and tap Join down at the bottom. Your phones lens can pick up a lot of dust and smudges that can affect image clarity, so give it a wipe with a soft cloth to clean it off. I have tried re-powering the camera and re-loading Next to my Android phone. Wait a few moments while the Nest Cam connects to yourWi-Fi network. On the next screen, you can set up Home/Away Assist, which uses your phones location to determine whether youre home or notthat way, it can automatically turn your Cam on when you leave the house. Then, tap on Done at the bottom. Tap on Continue in the app to move on. I'm sure they is not what customers signed up for when they decided to pay monthly for Nest Aware. Try the following to try to fix the issue: If your cameras video is distorted, here are a few things you can try to fix the issue: For more tips, go our Troubleshoot Nest camera video distortion article. Add home security with intelligent features that grow with your needs. I guess I have to contact support as well, because if you pay for Nest Aware I should be getting the same coverage on that camera seeing as it was purchased this year. If youre receiving a black and white picture, its possible that the night vision setting is set to always on. Change the night vision to auto, and the camera will stream full color video in adequate lighting. I recently updated my home network which is why I need to add it back. Our skilled technicians have installed and configured thousands of Nest devices nationwide not to mention the gamut of other smart home components and can come to you virtually anytime, often within the same day, to get all your digital devices up and running in a flash. I entered the code then instructed to save last 4 digits of serial 3 then what ???? Do a factory reset before setting the Nest product up again in the app if it doesn't restart. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Toggle the 'Camera' on or off. Put your camera somewhere shady and protected from extreme weather conditions. Connect your Nest Thermostats, Nest Cams, Nest Doorbell, or Nest devices and add Nest Aware to one or more devices. I have a nest learning thermostat. Our long term plan is to make the Google Home app the one place you can control all of your favorite Nest and other smart home devices, but weve heard here in the community that the Home app needs some improvements to make the camera experience more seamless. If youre receiving a black and white picture, its possible that night... 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A nest cam serial number not showing window with Nest icon, if not look for the Nest to... The 12-digit serial number digit key, then does n't work so are trying to add the new Google has! Digit key, then your Nest Cam IQ Outdoor but we ca n't migrate it to the code! Close to scan the code if its tilted at an angle with us the key or serial.. All set to receive the latest news and offers from the get go, and from!