But we liked the furniture, and the sales person said that kind of delay was the case with all furniture dealers. The recliner was also listed as in stock at all these places and included the same delivery timeframe as if we had ordered it from Ashley. The back of the couch, which was essentially an under stuffed pillow, also collapsed. Had I known this online free shipping existed, I would have walked out of the store and ordered it online. I am done with their shady ass bullshit. Met Robert Wolf, assistant sales manager, and he clarified that it was a human error, but would be delivered on 11/22, next day. The store is a scam. My Honest Slumberland Furniture Review. Received a text from Ashley that they were shipping a cover and to call service when it arrived. It was comfortable then. And because I requested replacements my family and I could not use the furniture. We're paying over 2 thousand for this couch and you're gonna talk to a paying customer like that? I am going furniture shopping tomorrow in hopes I can find something that can be delivered in less than a month, and will gladly cancel this order. I absolutely hate when associates don't listen to you, try to push you to buy the most expensive items in the store, just so that they can make commission. This site uses Akismet to reduce spam. I purchased over $3,000 worth of furniture. However, the new delivery date, October 24, 2020, is more than two months outside of the initial date which is poor business management. I called the Ashley (Oxford Store) to speak to a manager or our salesperson about this FREE shipping discovery. Tech to come out and confirm wrong part. Now I recheck and it's saying my delivery window is 1-5. I'm sure this is what they are trained to do. We contacted Ashley and told them we wanted to exchange the dresser. This special formula keeps your furniture soft-to-the-touch feels great to sit on. Each time we were told they had a new manager. Price Range: $$$ to $$$$ What To Buy: Gleaming Primrose Mirror$548 and Velvet Elowen Chair$398. Sales rep turnover is high because of the treatment given to employees. Long story short, they lost a sale and we found another sectional elsewhere (that didn't come with tables). Still waiting for a paid for delivery. Ordered our sofa, it was in stock and got it on schedule. Bye. After weeks they sent us an entire sleeper frame and not just the part. Overall, customers like their selection, but there were some disagreements with sizing and durability for some options. I called both Ashley and the warranty company, jumped through all their hoops for three weeks only to find out that no one will cover it. Whoa - so I stopped into this furniture store in search of a couch and a nightstand. Horrendous. So he said we can pick a delivery date after the delivery guys weren't out making deliveries (makes no sense). We have been in contact with everyone, and only received the run around. Dont be stupid like we were. That may sound okay but my concern is I received a defective product (small as it may be). I wish more furniture stores could be this gratifying!! My mother was very pleased with her delivery. Starting with arm style, you can select or customize your furniture. When they arrived, they got to work and asked where I wanted everything. I was told it would "be restored to show room finish." The products will sell itself.). I might stir clear of them. Once delivered they refuse to take it back due to COVID. At La-Z-Boy Home Furnishings & Dcor, we understand most people shop at multiple furniture stores before they make a decision. I said okay I will put the slats back. When we mentioned that we were moving in 4 months and not immediately looking to purchase furniture that day, she turned around and started talking to another associate in the middle of my boyfriend's sentence. The sales associate, Scott Grimm, was very helpful and attentive to our needs. however, when the couch came it already had 2 giant rips in it. Clearly not. When it comes to your own comfort, your own body is the only North Star. I am a bit disappointed in the quality of the fabric. I tell him I get it and don't need analogies. MS. NORMA THANK YOU AGAIN AND AGAIN! The next person looked at it and said it was pet damage. Wait for shipment to arrive. "Let me try to give my boss a call" "Maybe I can try to see if I can get the pieces for you" "Let me try everything in my power to help you" NOTHING in the sense of him trying to help me. THE PERSON I LEFT MY NAME AND NUMBER WITH WASN'T EVEN LISTING TO ME WHEN I WAS TALKING TO HIM. Furniture still not delivered. NEVER buy from Ashley furniture.I have call the Galleria Houston store over 20 times and never have I spoke to anyone. There are very few like her left in the business industry. At this point its about the principle not even about the money or the couch itself. Of course they left room for negotiations, so when checking out, I tried to make the total price meet our budget, so our salesperson played with the numbers and made it reach our budget, of course he showed me the screen of his computer to review order, and there is no way to know if anything is missing there specially that the description of the items is hard to understand, so I trusted the guy and told him to make sure everything we ordered was included. Some delivery complaints. Thereafter, it confirmedin writingthat there is no pending order. The set wasnt cheap especially when you add tax, delivery, and insurance. It never came into the house! We don't live out of town in fact we are in N. Medford (not far from the store). Unfortunately, I did not find this damage until after I had signed for it. There are also sections for baby and kids furniture and sustainable furniture if youre looking for something eco-friendly. Arm Height: 24.5H. Thanks. And then walked off, escorting them to the back. 4. The delivered both orders incomplete 2-3 times. Service 304 Value 278 When I called their office they LIED to me that they tried reaching out and sent a message to tell that 4 items won't be delivered that day. Support is Key!! We called customer service to voice our concerns and we were told all we could do is pay over $200 to have new cushion covers sent out but those cushions would also not be covered for any of the issues we currently have. I bought new, I want new plus time away from work while a stranger works on rebuilding my sectional with parts for what, 1-2 or more hours? This the third peace I bought from Ashley. The ONLY guarantee Ashley has is to NOT return all of your money if youre not completely satisfied. Want to know which is the closest to your home?Take a look at the handy store locator for more information. I have never experienced such awful customer service. The sofa was ok except the bottom was torn open where someone (the delivery guy) put his hand through it and then placed it against the wall so I couldn't see it. Needless to say, he is worth coming back to this store. Terrible, terrible biz model. To further add insult to my stupidity for not researching the recliner pricing prior to purchasing on it on impulse, I found out Ashley brick and mortar stores will price match OTHER retailer pricing. I have made about 3 phone calls to check on status of my barstool. Salesperson started to do some pricing and then told us it did not come in the full size. I had a person from the store come twice to fix my rocker. Unsubscribe easily. Our website collected and compiled various consumer reviews about Ashley Furniture and Slumberland Furniture as well as customer ratings and recommendations for these brands. And why do they continually lie? I am tired of contacting them again and again or waiting for another 2 months to receive the replacement part as there is no guarantee if it wont be broken again!!! We purchased a TV stand 3 months ago. They are well-known for their moderately priced furniture. The guys finally arrived (HOMDE AND JOHN STEVEN) reeking of marijuana. While there are many that have good things to say about their customer experiences, there are others that have had issues with delivery and durability of products. When purchasing the sofa we were told if we didn't like it it could be exchanged, good customer service for seniors. It was like sitting on wood. There weren't that many bar stools on display, so the salesperson told me to look at the kiosk screen to see additional options. Now, you can see how La-Z-Boy and Ashley Furniture have their advantages and disadvantages. After 2 weeks, seat cushion began to puff up as if there was no/very little filling. As we were leaving someone finally approached us. I went there in June of 2020. I vacuum my couch weekly, and the fabric looks to be coming undone. We bought a Bed from Ashley. THEY DON'T THINK MUCH OF THEIR CUSTOMERS ALL THEY CARE ABOUT IS TO MAKE A SALE. Walk-in furniture shoppers in our survey reported having the best experience at Stickley and Room & Board. Disappointing that there was nothing done to help compensate for the inconvenience of waiting 7 months and taking time out of work for all the different deliveries. Was contacted on Monday and was told the mattress would be delivered on Wednesday PM. Please think before buying. We were told it's made in Tennessee. Representatives cannot not tell us why it has not been loaded but they do tell us we will be charged a restocking fee if we cancel. When I purchased it they told me of all the different protections I'd have. I was laying down to sleep and it broke underneath me. They refused to order another one also refused to come get it. 474 were here. In fact when I called the first time back in June I was told the call back would be within 90 hours. The worst. I will be paying off my credit with them and never buying from them again. I received the desk as scheduled, however the hardware included, punctured 3 holes in my brand-new desk that were very visible in the front. The Couch Is Now 3 Months Old The 2 Armless Peices The Cushions Are All Worn And Frayed I Called No Return Phone Call I Called The Proptection Plan I Purchased And They Said I Wam Not Covered Meanwhile I Was Told Get The Protection Plan And It Covers Everything. About 6 months through that fourth year of owning these wonderful, quality items, we dragged our crappy old furniture out of the basement and took the Ashley furniture to the dump. Since my table was delivered damaged in November I have been attempting to get a new one in perfect condition. We were told that this was doable. I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. What a waste of time. Keep up the good work guys. I waited to write this review in hopes that Ashley Furniture would rectify the situation but they haven't. They delivered 4 chairs and not the table. OR chairs that have never been sat on because they cannot get the table here and refuse to send the floor model they have! Working with the warranty service is not any better and when you call to complain or get assistance they place you on hold over and over because they do not know what to say because they realize they are in the wrong and can not do anything to help you. On installation found 1 arm chair arm lose and wobbling approx 1" each way. The delivery person could not fixed tables so called in to arrange new delivery. She confirmed reimbursement of delivery as well, and we got the new delivery date worked out. So cushions can not be flipped for longer life. bought a coffee table on line,, it was damaged, we returned,,, have been waiting 9 weeks, still no refund nothing but run around from customer service. The products are good, but the customer service has been absolutely terrible. Especially when the store has only 5 or 6 cars in the lot! At this point I was upset and refused to business with this store on principle. So I just gave to my daughter. I just want a decent mattress for my money and dont believe thats too much to ask after paying this much for a bed. Whatever type of designyou're going for, you will find right here, at your first stop for online furniture shopping. After several calls, Emails, and contacts with the unprofessional rude customer service, finally they arranged for the replacement delivery, so I got the replacement part after 2 months!!! There is clearly a design flaw as the bed does not have wooden slats and instead just has 3 very thin metallic slats. Top Value Alternative: Browse Wayfair FurnitureUnlock The Coupons. We have tried everything we can think of to cancel this order, including going into the store multiple times. So what happened to my other stuff that was there for delivery tomorrow? Customers have good things to say overall, but at times, durability and sagging were reported to be issues for some. I asked whether they could escalate the request, and the rep was completely rude and flatly said there was nothing she could do. Another update: only 2 tables and some of the chairs were delivered, along with half the bedroom set and 2 couches for a movie room which we bought last. They set up a date of 5/23/19 to come and put the bed together. Thanks. I wish I had never even stepped foot inside the store, and I will be posting this review everywhere I can because maybe then we'll get some customer support on this BROKEN. Slumberland has an overall score of 4.1, based on 56 ratings on Knoji. Though it won't get you a lower price all the time, a few simple steps can get you some of your money back on items priced lower somewhere else. A sofa was delivered torn and they would not repair it. Do Not Buy From ASHLEY. POOR CUSTOMER SERVICEOn the floor, customer services, dispatch etc. I called their guest care number and told them that one panel board is sticking out. However, Slumberland now goes beyond just being a mattress store and also includes everything and anything you could ever want for home decor and furniture. WE HAVE BEEN VERY PATIENT BUT ASKING YOUR CUSTOMERS TO WAIT 6 MONTHS FOR THEIR MERCHANDISE IS DEFINITELY NOT GOOD BUSINESS PRACTICE. Learn how your comment data is processed. So, the salesperson told us that he must have hit the wrong button, but he told the store manager that was the color we wanted. I don't even know anymore. I asked him if this was true 3 times and turns out .. it wasn't when it came time to pay. The day before the scheduled delivery, I found out the order had never even been submitted but was assured I'd receive my furniture the next day. It came in a full size. IF I COULD GIVE THIS ZERO STARS I WOULD. After another 2 MONTHS, another technician was sent out to look at the couch. Just to be told so sorry there is nothing we can do, but we apologize for the inconvenience. Sign up to receive our free weekly newsletter. I would, also, definitely shop at Slumberland again for affordable home decor and furniture. We noticed that the seat cushion edge did not fit properly. I got all my furniture in separate deliveries never together because somehow somewhere the 3-piece sectional, coffee table, end tables, and TV stand were not available at the same time. I was helped by both Maryanne and Joy on two separate occasion. BUT Jay made my year helping me pick out my ok, wrong furniture was delivered. No apology. The place has the feel of a used car dealership. We recommend Ashley Furniture for its wide selection of materials and designs, affordability and price-match guarantee. Worse experience from beginning to end this company promises so much and delivers no-no nothing. I couldn't be happier with my purchase! The 50% off sale is really just the MSRP. After sales service is pathetic. Still worth visiting as the store is huge. I called into the store and was promptly told to buy a fabric shaver and to shave my 3 week old couch. Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. DISCLAIMER: We are an authorized independent La-Z-Boy dealer. SO what they are doing is LYING on delivery dates because once they drop it? A lot of items were overpriced eg. DO NOT EVEN THINK OF SHOPPING THERE. Then tells me, it is back ordered as well until 1/7/20 but at least this way, it's not up for grabs by the next purchaser!! Very shady. Seriously. I wouldn't recommend it here only because I felt so hounded by sales that I couldn't even think straight. STAY AWAY FROM THIS STORE. So they transfer me to the Tigard, OR store and the manager lets me know that I can cancel my order and get all my money back if that's what I want to do. This post concerns the unscrupulous business practices that Ashley Furniture Stores have that I discovered AFTER THE FACT of our purchase. (A little note to the management, if you think that you already have good quality of products, then you don't need such creepy salespeople. She listens and is a pleasure to work with. Tonight a sleeping bag on the floor will be my bed of choice. Lexington Home Brands is an experienced player in designing, sourcing, and manufacturing upscale furnishings for both indoor and outdoor living spaces. The stools are also quite comfy, and I love that they are included. I thought to myself, I must let their headquarter know what is going on so I decided to call. She is special needs, so I came along to help her and pay for it. NEVER AGAIN will i shop at Ashley and i will be sure to share my experience with everyone, UPDATE! When I called back, nobody seems to know what is going on. My husband took off a second day from work on Thursday, July 9. I received PayPal proof and online store sales number proving it was ordered by me & a sales number! The initial date that was given for delivery was August 15, 2020. All Rights Reserved. Our sectional arrived as promised (date/time) but we had damage once it was in the house. In this article, well take an in-depth look at seven key differences between La-Z-Boy and Ashley Furniture. especially if it is on sale. I can probably mach the stain close enough. Bought a recliner in may here it is July 3 still have to wait til July 17 ridiculous never buy anything here again. After that, I tell him thank you and that I'd like to shop around (by myself). Finally, June 2022 we have all the pieces. Not ideal, but I understood. This would be a 5 star review except after I purchased my recliner in store, I went online and it was $100 cheaper, plus online offerd 10% off my first purchase. Came in a month later, no Crystal. I hate writing reviews, but this had to be written. After they got the couch into the house and room, one man primarily put it together and afterward when he opened it to show the ease in which the bed could be pulled out, I saw a loose piece of metal object and I asked what it was and where did it supposedly go. All I get is "so sorry, thanks for being patient" texts. The cons: Some issues with longevity reported on less expensive options. Then that brick and mortar store wouldnt have had a sale at all. She also said that the order was not written up for a bed with drawers. Do not shop here!!! I've had to chat and call numerous times already and have gotten nowhere. Still waiting. In this store, salespeople are just willing to take your money they don't want to help you at all. Worst location ever. For all the money we spent here you would think the couch was going to last us a long time but it been a little over a year and now this thing is falling apart. We ordered more than $15,000 of new furniture and we are being treated like dirt. The whole interaction made me feel confused and de-valued. I purchased a table on 12/1/20. New delivery date worked out furniture dealers in perfect condition nobody seems to know which is the North... 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