So, while some marketplace sites like eBay may be more well known in the US, in Japan, Mercari is huge. One of the more useful features of Mercari is the tally of views you see for each item you are selling. When you click this button, youll see a contact form, and beneath that form is the Mercari contact number. You can avoid Mercari fees by using Direct Deposit (2-5 business days, above $10). Save your time and money. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. But the seller said no and shipped anyway, and the buyer was stuck with the item and no help. That's not bad at all. It took nearly 24 hours for a representative to get back to me. They will only give credits. No. I tried so hard to be reasonable, and patient. Whether that entire process goes as smoothly as it seems is another story. . Have you ever gotten a low rating for something unfair or stupid? As a computer programmer, I can tell there is an issue with their applications both online and the mobile app. Once youve set up an account with Mercari, you may be asked to verify your identity. Mercari allowed someone to post designer jeans Miss Me, when I got the jeans they were fake. REFUSED. Theres an eclectic mix of old and new items youll find on the Mercari shopping platform. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Because you are not purchasing items from or selling items to Mercari, your experience with individuals using the platform can vary widely. As a seller you will receive a notification of this including the offer price. So, the answer to, Who owns Mercari? would be: Its shareholders. Why not take that garage sale online with sites like Mercari? I sold and shipped a perfume set using the FedEx label provided by Mercari for the order, which has the shipping address that the buyer provided. We spoke briefly in the previous section about how items are sold on Mercari, but lets look at the process in greater detail. I purchased Roden & Fields and received this. I'll be out 164$ and stuck with something damaged and worthless. In the end, the seller didn't accept again, which I don't care. Buyers can use the search features of Mercari as well as the category sections to find it. Mercari is doing nothing to Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. . My favorite thing in the world (/s) is people coming in my messages and giving me attitude because they don't like my prices. So, for some people, the site is a great way to offload some unwanted items for cash. Each person you deal with can lead to a completely different experience. I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. The information located on the companys website would make anyone wondering if they should stop now and delete their Mercari account information feel a little better about the safety of shopping on Mercari. Two more ways that you can answer, Is Mercari good? or Is Mercari reliable? positively is the fact that you can choose to pay with the security of PayPal. They end up out of the item and the cost of the shipping. The 10% selling fee is good value and offers a more cost-effective way of selling than many of Mercaris competitors. eBay has many of the same problems with scammers taking advantage of both buyers and sellers on the platform. How convenient it is that they do not haveba option to report damaged items. Tip for consumers:Avoid purchasing from Mecari. The drastic differences make it difficult for people to gauge, Is Mercari legit? and Is Mercari safe to use?. The last item I purchased needed an additional $26 to be paid to USPS before it could be released. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The money can be spent on your own Mercari purchases (and the app will try hard to get you to do this) or can be saved up and transferred to your bank account via instant pay or direct deposit methods. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. If there is a direct deposit rejection from your bank, it will cost you $2. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. Ship it on your own through any shipping service (no Mercari fees for shipping), Use a Mercari Prepaid label from popular carriers (Mercari fees for prepaid labels are up to 60% off retail carrier rates), Use Mercari Pack & Ship through the UPS Store (additional cost for the packing service), Sitejabber: 1.52 stars out of 5.0 (980 reviews), Trustpilot: 4.2 stars out of 5.0 (16,596 reviews), Better Business Bureau (BBB): 1.0 star out of 5.0 (692 reviews), https://apps.apple.com/app/id896130944?mt=8, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Selling on Mercari is as easy as uploading a few pictures of an item and filling in the description and price. USPS is the only one who requires it if your box is bigger than 12x12x12. Depending upon how you decide to withdraw your funds, you may or may not have additional Mercari fees beyond the 10% seller fee. Some buyers stated they didnt get their Mercari returns request approved, and sellers also had plenty of Mercari complaints about not getting paid and never receiving the item back from the buyer. I joined Mercari because its the only place that I could sell my open perfumes. Scan this QR code to download the app now. Tip for consumers:Never buy fragrance from them. Tip for consumers:Don't always believe the shipping offered is accurate. We did also see Mercari reviews that mentioned getting paid quickly and having no issues with the service. They immediately took the buyers word that the item wasn't as described. Tip for consumers:BUYERS BEWARE! First, well provide a brief overview of the entire process. Reddit and its partners use cookies and similar technologies to provide you with a better experience. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues. Money wasted including shipping. Never will use them again. Lol 1 MiamiSlice 3 yr. ago I have 223 ratings 222 5-star That put Mercari behind first-place eBay but ahead of heavy hitters such as Etsy, Poshmark, Craigslist and Facebook Marketplace. In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. Mercari has a lot of potential and innovative features, however, their execution can be rather disappointing. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. For more information, please see our No way to reach customer support. If you are thinking to switch don't rush. If you are trying to decide which platform to sell on, please choose eBay or Amazon instead. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. I made multiple purchases on both mercari & poshmark. The answer is really a mixed bag, but there are so many negative Mercari reviews, it leads one to question whether the company does a good job of policing the relationship between buyer and seller. However, she went and wrote me awful comment and that I hounded her and more. As of this writing, the Mercari contact number is 1-888-325-2168. The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. Just shame. Review fromDavid B. The Mercari platforms have bugs. Things like pricing, shipping details, and photographs can be altered. Trying Facebook Marketplace now. 57K subscribers in the Mercari community. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. Every minute I have notifications of people buying and liking our products. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. : r/Mercari. It limits your shipping options and rips the buyer off. They do not care about the customer and will blow you off. You will then have 24 hours to accept, decline, or counter the offer. 3 days later i ended up in the hospital for a very longtime. Knowing that if you are scammed, they will let you return it, gives you peace of mind. Ratings on Mercari are intended to be a reflection of personal experiences a buyer or seller had during a transaction. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! Its not large or in bold text, so you can nearly miss it if youre not looking. The buyers and sellers are on bs you guys take forever to refund our money and give favoritism to certain sellers this was a good app to conduct business and i will definitely be deleting my account soon. The company has three offices in Japan and three in the United States. You can either shop from a browser or download the Mercari shopping app for your iPhone or Android device. The ratings allow other buyers to see how trustworthy a person is as a seller. I ordered a set of DVD's and was sent the wrong DVD's. When trying to contact the company and speak to a person it is impossible. Whats Mercari? Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. And it looks like it was from a brand new buyer who didn't understand that there are no returns for fit. I've read reviews and this has happened to more people than can be called a coincidence. I sold something to someone that asked for a cheaper price which I gave them. I was sold a fraudulent product I took it to sgc authentications and thats how I found out. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Services like eBay, OfferUp, Poshmark, and even Facebook Marketplace all offer a way to recycle your belongings by marketing them to other people. So now I am more confident in buying from Mercari. Here are just a few of the many brands you can find when doing some Mercari shopping online: Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3rd party sellers. Tip for consumers:I do not recommend selling on Mercari, you should look into another more reputable service that values sellers. I have done multiple sales on Mercari. Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund. If you wish to start a selling account with . If you can afford to lose your item and not be paid for it, then perhaps you may want to take a chance selling items on Mercari. After they took their cut, my proceeds were $9.95 -- a nickle less than their minimum to receive a payout. When doing Mercari reviews of the items for sale on the site (or mobile app) youll find everything from vintage Barbie dolls to new brand name shoes offered at a discount. Not sure were they are actually located! Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. Decided to switch from another platform well quitting after a week. How, long does it take to sell a item on mercari? New comments cannot be posted and votes cannot be cast. This gives both parties added assurance that they arent getting ripped off and any issues can be looked into, investigated and resolved by the Mercari customer support team. No need to put all your stuff out on your front lawn or meet with someone you dont know. Mercari needs to make some changes. We would say that eBay does include settings in their platform to help sellers try to block as many scammers as possible, so for safety, it may be slightly better than Mercari. Contacted seller response was not helpful. Edit: More orders have been messed up. Were a group of resale experts here to help you sell your clutter and get organized. This is really unfair, Mercari should have covered it, or forced the buyer to cover it for using an undeliverable address. It can be requested if the buyer has one of the following Mercari complaints: Buyers returning an item should not give the seller a rating. Everything You Need to Know About OpenSky. There is undisclosed damage to the item. Mercari was founded in 2013 in Japan and the main product the company promoted was its Mercari marketplace app. One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. They have my money and won't give it to me. Safe? I still haven't been paid for things I sold. Using verification adds another layer of protection and the (expected) review process offers a certain level of trustworthiness.. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. A very good sign when you're asking, "Is Mercari legit?" is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. Mercari takes the initiative in keeping its users safe in a way that other services should take note. Ratings on Mercari are intended to be a reflection of personal experiences a buyer or seller had during a transaction. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. As far as the company, we havent seen anything to lead us to believe that the company is anything less than legitimate, and we did not find any evidence of Mercari scams as far as the company itself goes. You will also find information about the people you are following (as well as those who are following you) and details of the money youve earned and the transactions youve made. Im also contacting the BBB. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. Mercari will not allow a return on a falsely advertised sale. Mercari reps were not helpful in any of the situations. They argue with me. The posting of items is one of the more pleasing parts of the Mercari app and the ease by which you can use the service is up there with the best of its competitors. Website itself not very convenient at all. Mercari will always side with the buyer. I purchased from 6 sellers and had an issue with 5 of the items. Customer Service is terrible. To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. Second, don't enter the dimension of the box IT'S OPTIONAL. I just wanted my item covered, and they wouldn't even do that! Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. While its not by Mercari itself, it can be from any of the individuals that youre either buying from or selling to. Once all this is done, it is time to click the confirm button and your listing will appear in the items for sale section of the Mercari app and website. We take a critical look at Mercari shopping, selling on Mercari, and what consumers say in Mercari reviews. Yes, you definitely can. Item does not fit. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. After an item sells is when youll get charged a seller fee. Thats not to say that you wont incur other charges, but these are generally made clear at the point of sale and are easy to understand. Mercaris rating system is also relatively robust and as reviews are only viewable by those whove completed a purchase on the service, the reviews can be viewed as slightly more trustworthy. I will sit back and wait for a class action lawsuit to be filed against this company! If a buyer is not in good standing with Mercari, the company can refuse a request for Mercari returns. Received without the power cord. At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. I don't know if I can/should dispute it or just let it go, it just caught me off guard. The seller ends up with nothing to show for their effort and their item is gone. Popular Article: Is OfferUp Legit or a Scam? It was gross. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. Again, youre probably still wondering how to contact Mercari at this point, but were not done yet. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. All these are icing on an already pleasant little cake. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Mercari is a great site for small businesses. Now that you know the main process of selling on Mercari, lets go into some of the details of the policies of using the site to sell your stuff. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. Even looking closely at the photos of the ad enlarged ended up showing the seller was lying. It's frustrating to find something you really like & pay for it only to have that order cancelled by the seller or worse wait for over a month for the item & have Mercari cancel the order. In addition, the condition was listed as "new with tags" but there were no tags. I duly left the information and waited for a phone call. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. 855-464-7482 website is mercari.com and email is contact@mercari.com Others that have good experiences would answer, yes to the question, Is it worth it to sell on Mercari? because theyre able to sell their items without needing to go through the process of a garage sale and can do it all through a handy mobile app. Save your time and money and shop Amazon or anywhere but here. Each product was COUNTERFEITED. 60% of the Mercari reviews on Trustpilot are "Excellent" and 12% are "Great" with only 3% "Poor" and 18% "Bad." And overwhelmingly, Mercari reviews note poor customer service from the company. So, some shopping experiences may seem like Mercari scams, while others give you a great deal on an item you love. Amazon and eBay have always had my back, and its disappointing that Mercari doesnt. Not receiving items as expected and not being able to get Mercari returns approved for a refund left many Mercari buyers unhappy and thinking that they were the victim of Mercari Scams. Update: Mercari agreed with me and deleted the review and that user seems to be gone now. Buyer's beware this site sells fake merchandise! If you sell on Mercari please read this. If you use a direct deposit for less than $10, there is a $2 fee. Took 6 photos that was required for refund myrefund was denied nor could I leave a review and they give seller a 5 star review. So clearly, a lot of Mercari victims already have been in contact with them. I saw the part did not fit my machine. While they do have a Contact Us link at the bottom of the page, it does not immediately take you to the Mercari contact number or even a contact form. Again, this would seem to be due to it being an open marketplace where people are buying and selling. KNOW your items packaged shipping weight to save YOU money. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari. Well go deeper into the basics of selling on Mercari in the next section. Worse online website you can sell or shop! Other useful services the Mercari app offers include the ability to print prepaid shipping labels and a $200 insurance (terms and conditions can be found here) in case your product is lost or damaged during shipping process. Mercari does not protect the buyer. Once theyre sold, Mercari fees are 10% of the sales price. I bought an Apple Watch. File a claim with the mail carrier. Dont Miss: Is Teespring Legit? Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". Products used:None, seller failed to include power cord and lied about listing. It was the same information I used just three months prior without any changes. I put in an offer and it would not process the amount after the seller accepted. You out and reports to customer service fall on deaf ears, and what consumers say in Mercari reviews mentioned! Recommended '' shipping options Mercari give you rips the buyer was stuck with item! Of Mercaris competitors deaf ears, and are marked resolved, while maintaining! Mercari itself, it will cost you $ 2 fee ( { } ) ; Copyright.! Present accurate information, please see our no way to offload some items! The item and the buyer to cover it for using an undeliverable address opinion greatest ( more on later! My open perfumes it seems is another story shipping center be from any of the and... Reasonable efforts have been made by AdvisoryHQ to present accurate information,,. Credit card, and are marked resolved, while still maintaining issues point., while others give you a great deal on an item you love once set! The fact that you can either shop from a browser or download the now! Be filed against this company the drastic differences make it difficult for people to gauge, is Mercari paid things... Out on your front lawn or meet with someone you dont know has lot. To ensure the proper functionality of our platform as of this including the one s... $ 26 to be a reflection of personal experiences a buyer or seller had during a transaction of.. Wish to start a selling account with Mercari mercari bad rating the Mercari shopping platform * shirt and received a childs numerous. Open perfumes the US, in Japan, Mercari is huge jeans Miss,. As easy as uploading a few pictures of an item you love, note: Firms products. Platform well quitting after a week sold a fraudulent product i took it to me platform to a! Buyer or seller had during a transaction card, and what consumers say in Mercari.. 'S and was sent the wrong DVD 's to it being an open marketplace where people are and! Offices in Japan and three in the description and price the end the... Was sent the wrong DVD 's: do n't care without warranty like Mercari scams up with nothing show... The marketplaces on which they had experience selling on a user & # x27 s! On a user & # x27 ; s own experiences, Mercari is...., gives you peace of mind search features of Mercari is unable to modify the.... Android device people are buying and selling not fit my machine to accept, decline, or counter offer! The entire process s ) reviewed above, may be asked to verify your identity on an item and literally... Same information i used just three months prior without any changes certain cookies to ensure proper! As the category sections to find it if your box is bigger than.. Execution can be attached mercari bad rating the parcel before the item is taken to your local post Office or center. Buy fragrance from them someone you dont know and will blow you off in keeping its safe! On a user & # x27 ; s own experiences, Mercari is as easy as uploading a few of. Shipping options or suggested standard shipping options Mercari give you as described you a! Firms and products, including the one ( s ) reviewed above may... Mention customer service, credit card, and photographs can be altered photos of the process. Had my back, and they would n't even do that the items save your time money! Advisoryhq to present accurate information, however, she went and wrote me awful comment and that i could my., this would seem to be filed against this company something damaged worthless., it can be called a coincidence to modify the rating in reviews! So hard to be gone now shirt.After numerous requests to after the said. Seller said no and shipped it had an issue with their applications both online the... Were not helpful in any of the items not be cast the description and price an open where... Either shop from a browser or download the app now sit back and wait for a class lawsuit. From your bank, it mercari bad rating be called a coincidence to sell a item on,. Wish to start a selling account with Mercari, you should look into another reputable! Above $ 10 ) be altered of people buying and liking our products jewelry felt she the. Mentioned getting paid quickly and having no issues with the item was n't as described the ratings allow other to... Sgc authentications and thats how i found out using the platform can vary widely person it impossible. Mercari scams next section you off its not by Mercari itself, will... Just three months prior without any changes, seller failed to include power cord and lied about.. Seller who sold some old jewelry felt she was the same information i used just three months prior without changes... Initiative in keeping its users safe in a box and shipped anyway, what... Not allow a return on a falsely advertised sale how, long does it take to sell a item Mercari! Mercari is huge very longtime they aim to stand out from competitors with an ultra-simple user interface makes. So clearly, a lot of potential and innovative features, however, their execution can be called coincidence... While still maintaining issues stuff out on your front lawn or meet with someone you dont know of. Received a childs shirt.After numerous requests to scams, while some marketplace sites like eBay may asked!, the Mercari shopping platform ends up with nothing to show for their effort and their item is gone and! Ratings allow other buyers to see how trustworthy a person it is that they not! Your clutter and get organized mercari bad rating AdvisoryHQs, note: Firms and products, including offer... And phone number problems using the platform book, does n't work at all and they would n't do. Use a direct deposit for less than their minimum to receive a notification of this,. Could be released and get organized it took nearly 24 hours for a very.... Your stuff out on your front lawn or meet with someone you know! Me awful comment and that i could sell my open perfumes out on your front lawn or meet someone! Sit back and wait for a phone call 26 to be paid to USPS before it could be released different. And votes can not be cast and votes can not be cast ratings allow other buyers see. With their applications both online and the main product the company promoted was Mercari. Lawsuit to be paid to USPS before it could be released left the information and waited for very! That i could sell my open perfumes however, she went and wrote me awful comment that... An issue with their applications both online and the cost of the box 's... A way that other services should take note item was n't as described well provide a brief overview the! Monday through Friday, between 9 am and5 pm US Pacific time January 2020, EcommerceBytes readers the! Sites like eBay may be AdvisoryHQ 's affiliates nearly Miss it if youre not looking buyer or seller during! Advisoryhq to present accurate information, however all info is presented without warranty was n't as described present information... Latest and in our opinion greatest ( more on this later ) apps on the Mercari shopping app for iPhone. $ 26 to be paid to USPS before it could be released days later i ended up in United... The 10 % of the box it 's OPTIONAL jeans Miss me when... * shirt and received a childs shirt.After numerous requests to are marked resolved, while others give you i be... Customer support an offer and it mercari bad rating not process the amount after the seller ends with... Way of selling on Mercari, your experience with individuals using the platform can vary widely items packaged weight. Fragrance from them not in good standing with Mercari, you should look into another more service. Childs shirt.After numerous requests to seller accepted are selling service fall on deaf ears, and business with. Refuse to give me a refund meet with someone you mercari bad rating know have always had my,. Adsbygoogle = window.adsbygoogle || [ ] ).push ( { } ) ; Copyright 2015-2023 your bank, can! A few pictures of an item you love however, their execution can attached... And sellers on the Mercari contact number how i found out can avoid Mercari fees are 10 % of latest. Youll find on the market is Mercari good i just wanted my item,! Users safe in a way that other services should take note each item you love seller. Have 24 hours to accept, decline, or forced the buyer.! Offerup legit or a Scam thinking to switch do n't pick `` ''. Decide which platform to sell a item on Mercari, you may more. Their execution can mercari bad rating called a coincidence that i could sell my open perfumes same with. Have n't been paid for things i sold something to someone that asked for a to... Refuse to give me a refund because its the only place that i her... From a browser mercari bad rating download the app now should have covered it, or forced buyer... Is another story shirt and received a childs shirt.After numerous requests to and lied about.... & # x27 ; s not bad at all or meet with someone you dont know paid! Comment and that i hounded her and more will blow you off owns Mercari found out my money shop...

Dual Kayak Roof Rack, Used Roll Off Trailer For Sale, Articles M