My order was returned to sender If your order was returned to your seller, send them a message and see if they plan to reship the package with a new tracking number. This will help us make sure that your refund and the return are processed correctly. If the return is in progress, tap Cancel this return from the Order Status page. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. If the mail has your name on it, but you simply wish to refuse that mail, then we will cover that in another method. Click on the Sign and Submit button. For cases where the payment has already been released to the Seller, Mercari may refund the Buyer through an account credit which may be used toward the Buyers next purchase. Buyers must provide the requested photos and answers to all requests within 24 hours. You should disregard the platform or the merchant you purchased goods from because: To be able to request a return, the Mercari return policy obliges you to keep the following points in mind: If the company doesnt hear from you until the deadline for return passes, it will deem the purchase final. If the Buyer does not use the return label provided by Mercari and the order has been rated by the seller, then a refund will not be issued. As a seller, when you receive a return or refund request, the first thing to know is to determine if the buyer is eligible for a refund. (It usually takes a little while) then after everything is all done, you might be able to resell the PS4 As Parts Only and make a little money off it., 2022 Piaggio BV 400 S HPE TAKE A LOOK AT THE PIAGGIO BV400 Technical Specifications (HERE) Compare the 2022 Piaggio BV400 to the Piaggio Liberty 150 Compare the Yamaha XMAX 300 vs Piaggio BV400s with Technical Specifications ( Here ) Why you might want to skip the 2022 Yamaha XMAX 300. You wont be able to return the item if: Note that the item is non-refundable if you dislike its smell, changed your mind in the meantime, or for any similar reason. Confirm Your Order Within 3 Days. If you have to deal with such a situation, you will receive a refund without returning the products. Buying clothing, accessories, and appliances is a source of great joy and pleasure for most people. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. Well review your request after the 24 hours has passed. Once a return has been delivered, you'll have 24 hours to review . bobby z soundtrack lucky you. I can tell you UPS's "investigations" are a joke and they will not take responsibility for a package they delivered to the address you gave them. Click to reveal (You should compare this to any photos or video you took before shipping it.) Finding technical specifications can be challenging for multiple reasons, but mainly because dealers and manufactures are not the most upfront or transparent about what a scooter is going to actually cost you once you purchase it. Make OneShop part of your business and see how it can make your life easier by giving you more time to do other important things to grow your reselling venture. Not sure how you'd confirm shipment when the original label/order is returned to you. New comments cannot be posted and votes cannot be cast. Suzuki only, Piaggio BV400s or Yamaha XMAX Randy Dreammaker put these Technical Specifications together for you, while trying to decide on the Scooter he would ultimately purchase for use in Southern California, where gas prices are always $3.00 higher than the national average. Mercari Pack and Ship is a shipping option on Mercari where you can pay a bit extra to drop the item off at a UPS store and have them do all the packing and shipping for you. ', Press J to jump to the feed. It seem usps was just lazy to drop it off because ups did and buyer received package. With the Mercari return policy explained in simple terms, you solve half the problem. So, this is weirdI got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). 1099-K Reporting and Disclosure Information. Credits issued will expire in 90 days, unless the Buyer requests to have the funds added to their account balance. If our team denies the buyers request, your transaction will be rated and youll get paid right away. Well take a look at the buyers photos as well as the original listing and any feedback to decide if were going to accept the return request. I've checked the tracking, she wasn't home to sign for the package when it was offered. Once a return has been delivered, youll have 24 hours to review the item and make sure its in the same condition as the buyers photos. Have all the necessary information ready before you make the call. From there, it's as easy as pie. If the item was shipped and confirmed by the designated shipping carrier but is not received by the Seller, the Buyer will be refunded no later than 15 calendar days from the first scan date. The tracking said delivered to buyer but I got it return 3 week later still sealed. The Mercari return policy doesnt prevent you from returning products to a vendors brick-and-mortar store. If a return request has been approved, the Buyer must return the item using the Mercari-provided return label within 72 hours. That led me to begin looking for other models in the 300cc Maxi Scooter Range. OneShop is a financial technology company, not a bank. When a return is approved, Mercari provides a free shipping label to . Former S. 2023-03-05 . Receiving your return. Report. Mercari collects photos of the item for return from the buyers, too, so they will compare the pieces of evidence from both parties in investigating. With OneShop, you can easily cross-list and relist on Mercari, which can help increase your sales and further your success in your online business by boosting your items' exposure and getting more conversions from shoppers inside and outside the marketplace. Even top sellers have a tough time getting everything done, especially when dealing with return or refund requests which takes a lot out of their daily operations, and this is why they use automation tools to help get more done with ease. The names and faces of the sellers and marketplaces have changed, but the requirements to survive in this competitive industry of sole proprietor retailers often comes down to adapting the same customer etiquette skills I learned from ATT, Xerox and and other professional companies who trained me. Within 72 hours of delivery, the buyer must contact Mercari via the Order Status or Rating Page to request a refund and return. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. It becomes even worse when you have to ask grumpy agents for help or figure out how to perform the return on your own. Wondering why there was an issue w my package? Requests for refunds in other forms of payment must be made within three (3) calendar days of return approval and before credits are used. If the return hasn't received a tracking scan within 7 days of approval, the return will be cancelled and we'll pay the seller. This is always a difficult question to answer, because most shippers like UPSP and FedEx want the buyer to hold the product, open or assist with a damaged shipping claim and they want photos of the box, the packing materials used and the actual damage to the product being claimed. Your Mercari account must be in good standing. The item was already delivered almost 6 weeks ago, and the transaction already completed (I got paid). Last, show if the customer used any packing material when they return shipped it. They also return packages when they weigh to much . So Hopefully, you used USPS Priority Label, the USPS is usually easier to deal with. If you have any problems with the claim, then contact Mercari via Facebook or Twitter, but wait on contacting Mercari until you file a claim or unless it is obvious the buyer switched on you, tampered with it, or similar. Return to Sender is a 2015 American psychological thriller film directed by Fouad Mikati and starring Rosamund Pike, Shiloh Fernandez, and Nick Nolte. If you end up getting money from the shipper. How Does the eBay Return Policy Help You Deal With Unwanted Items? Sometimes they do not and ask me to bring a jeweler appraisal. I recently got a usps with return to sender and that was weird since they wrote cant locate receiver. The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. Just head to the United States Postal Service website and then navigate to the "Find Locations" page. The mailman said something about it maybe being sitting/unclaimed, and then after a while they have to send it backThat still doesn't explain why it stated "delivered" on tracking. Where to Get Shipping Mercari Shipping Boxes DoNotPay helps you return merchandise to many other sellers whose products are popular throughout the nation. The Mercari Return Policy is designed to cover both the buyer and the seller in the transaction. Edit: I'm chatting with a Mercari agent right now. Check out our Packing guidelines for packaging tips. Theres no need to give up on your hard-earned money. The mailman said something about it maybe being sitting/unclaimed, and then after a while they have to . But it gets just one out of five stars from the BBB, with more than 2,000 complaints in the past three years about poor . After completing the final step and sending the form, your bank will receive a request via fax. We hear you and changes are coming. Hope this helps a little and hopefully you can get money from your shipper. Wondering what I should do hereI never heard from the buyer at any time. Make sure to pack the item well so that its returned in the same condition you received it. Plot. I've put a lot of thought in the gifts i got for my giftee and was excited to ship it. Refund requests are Steps to follow for returning the parcel to the sender. So Mercari is the sender and it will be returned to . The average hold time on the line is about 15 minutes. These are a series of tips I learned from selling and researching almost every marketplace available to online sellers in the USA from 2005 till today. Check out our Packing guidelines for packaging tips. Return Mail To Sender: Mail Delivered to The Wrong Address Let DoNotPaythe first robot lawyer on the planetdeal with nuisances and pitfalls along the way on your behalf. with our However, the buyer did not return the item to the seller within seven days. 7. In that case, Mercari should refund you and suspend the buyer. According to Mercari, it's best for "items that are big, bulky, fragile, or intricate." You can find all the details here. The package must be dropped off and scanned by the correct carrier. If they send it back, it means a dipshit employee did that and broke policy. For clarity, the item must be dropped off with the carrier (according to the timestamp of the first scan) within 72 hours from receiving the return label. Make sure that you do not open the letter or package that . What to do if you got scammed. The transaction just completed automatically a month ago. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. So are most of our apps users! When a Buyer has rated the transaction or when more than 72 hours have passed, returns are not permitted. Review and tap "Send offer". So I decided to share my tips that I usually only share with my YouTube subscribers and private connections. And why it's being sent back. If the Buyers concern with an item is not covered by Mercaris Return Policy (see Return Eligibility above), in some cases the Seller may, but is not required to, decide to accept a return. These boxes aren't too hard to find. If you want to avoid wasting your money, DoNotPay can cancel any subscription or membership in your stead and provide you with a virtual credit card that will prevent auto-renewal charges once your free trials expire! Provide details as to why you are requesting a return and attach some photos as proof. https://www.mercari.com/help_center/article/228/, The New Piaggio BV 400 is the Best Yamaha XMAX and Suzuki Burgman 400 Alternative, 2022 New Piaggio BV 400 vs 2022 Yamaha XMAX 300 Scooter Comparison and Specs, Steps That May Help You Sell More On Mercari. I set out in search of the Yamaha XMAX 300 originally once I finally began actually pricing for purchase, my experience and search have led me to lower my expectations for the Yamaha brand of scooters, despite their history of longevity here in the USA. If they pay out ANYTHING for a lost package it will be $200 max. Make sure to pack the item well so that it's returned in the same condition you received it. If the item isnt in the same condition as described in the listing, they can request a return. And the post office never tried to deliver it another time. 7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. . If you have opted to handle the shipping yourself, you'll need to . If a seller chooses to accept the return, they are responsible for the return shipping costs . When a buyer requests a return, well ask for some photos of the item. Returning kitchen or other home appliances damaged in transport may sometimes be dangerous for any party in the return process. Never use Mercari labels to ship expensive items. Mercari has to approve the return either way. If you ignor. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The Better Business Bureau gives the Japanese-owned Mercari an "A" rating. No worriesDoNotPay will employ an online notary and help you schedule your appointment. Note: If one item in the bundle sells before you've received a . If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the confirmed local delivery time (concerns raised outside of these channels may not be considered). This was my first purchase, and the seller took 5 days to ship, yet Mercari allowed the transaction to go through. I don't think you can change the label if you originally used Mercaris label. Performance & security by Cloudflare. The Mercari system then determines whether the item is eligible for a return or refund. All you need to focus on is getting rid of the damaged product in the safest possible way. The tricky part is going to be dealing with how Mercari has set-up their returns. Sign the dispute letter digitally. If a Mercari shipping label was used, for example the 4.99 USPS label for up to 1lb, and the item turned out to be over 1lb. If any company refuses to cooperate with you, our app will prepare all of the necessary legal paperwork and help you sue it in small claims court. I've sold four things in 2 years, and one was a return, because the buyer said it was not the item from the listing. Sign-up now, set up your account in less than three minutes, and enjoy a 7-day free trial! Everything You Should Know About the EZContacts Return Policy. Mercaris Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. ago. processed by Mercari in line with e-commerce requirements and in accordance Press question mark to learn the rest of the keyboard shortcuts. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. If the buyer needs to request a return, were here to help. Answer (1 of 4): if you actually did ship, then even if you forgot to mark it as shipped yourself, it would still show up on mercari's tracking system and the carriers whenever they had it in their possession just like all packages. You dont have time or energy to go through the entire Mercari return and refund procedure? Ensure you follow Mercari's current standard to ensure your package is eligible for shipping protection. First, show the return shipping label; if you need to, have someone hold the camera while you open the box, remove the PS4 and visually inspect it in front of the camera. Both have a major service at 12,000 miles requiring, Steps That May Help You Sell More On Mercari On a daily basis I read comments by sellers on a Facebook Group for Mercari Sellersthat often remind me of my early days as a seller on Half.com and eBay. (Hopefully you took a photo or video of the Serial number before you shipped it.) The postal services link is kinda trash. 1099-K Reporting and Disclosure Information. The item was already delivered almost 6 weeks ago, and the transaction already completed (I got paid). Add 2 to 10 items from the same seller to your cart. You can take photos of any flaws and add them in the listing description. Not very many options available. 8/ If the PS4 is really not damaged and is working correctly, then you should report the buyer to Mercari. If the item isnt in the same condition as it was described in the listing, you can request a return during those 3 days. Here are some tips on avoiding returns: Proper lighting can make sure the colors and condition of your item are accurate. You can find the phone number on GetHuman. If you have any questions about filing a claim, Mercari say's to contact them. You can also e-sign and send the document to anyone using our Online Fax product. She is about to become a surgical nurse and is buying a new house. You can only contact usps for the reason why but most likely you wont get a answer. Or does the post office hold it until the buyer pays the extra fee? Sit back and relax while we do the work. Go to your cart and tap "Bundle items and make offer". An approved return will be voided and payment released to the Seller if at least seven (7) days from the date of the initial return approval have passed without a tracking update. Once the return has been approved, well email you a prepaid return label. Normally, the Shipper wants the buyer to provide a photo of the damages, photo of the packaging material used, box, etc. The action you just performed triggered the security solution. DollarSprout Rating 4.5 of 5.0 stars. Alternatively, if your tracking . Here are the following reasons that make a buyer eligible: For a return or refund to push through, the buyer must submit thorough and correct responses to particular questions about the received item and each specific photo asked, which may differ based on the type of issue. Once these have been submitted, well give you 24 hours to review the buyers request. Upon approving the return request, Mercari will send you a prepaid return label via email. If a return request is made within 72 hours from delivery (as reflected by the carriers timestamp), an item may be eligible for a return if it: Mercari evaluates the listing for the item in question as well as any information submitted by the Buyer or Seller when determining if a return is warranted. Find the Chargeback Instantly category and click on the Get Protected link. An update regarding our new shipping. To make the most of it, complete a few steps: Once you send the request, DoNotPay creates a custom letter for Mercari. NBA Store Returns PolicyWhat Items Are Refundable? You can say no to endless lines at the DMV if you sign up for a DoNotPay account. Mercari Return PolicyReturn an Item in No Time. Received a damaged package and Mercari refused to provide a refund or return the item. Let us know why you're requesting a return. 1. In some cases, Mercari may share the Buyers concerns with the Seller to understand their perspective. This step is important because you have to return all the items at once if you have received them in multiple sets. The Seller's Guide to the Mercari Return Policy. and our I tried contacting the buyer but couldnt since the listing is over 2 weeks old. One of them is that you could make use of it in case that any dispute comes up. Mercari is an online marketplace that works similarly to similar platforms like Etsy and Facebook Marketplace. In that case, Mercari should refund you and suspend the buyer. Once you've finished creating a listing, you'll be asked to indicate if you'll be fulfilling your own orders or using Mercari's shipping service. For more information, please see our Well guide you through the process so your request can be reviewed as quickly as possible. I hope this helped! The Buyer has three (3) calendar days to provide the item to the designated shipping carrier or the return may be voided. Enter all the details the chatbot requests. I think this was my 50th sale! Well also share this with the seller. It's important to note that the buyer must initiate a refund . Archived post. Essentially, Mercari is a platform that allows users to buy and sell items online in a peer-to-peer environment. Select or input your bundle offer price, up to $2,000, and tap "Next". If youre considering returning an item, please dont rate the transaction. I see a positive environment building on the Me, 2015-2022 RandyThinks, Randy Dreammaker, RGAP Creative, SellerThink. We ask buyers to ship their return within 3 days of approval. You can generally expect an out the door price that is around $1,500 to $2000 more than the listed MSRP. Either way, you will probably have to try to prove that you shipped it correctly and working. Also check the case to see if there are any signs that it has been opened or tampered with. Furthermore, this app can automatically delist items across multiple platforms once they get sold on another. As a rule of thumb . NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, For other reasons not listed in the eligibility criteria, Provide photos to show the entire item(s) received, Highlight the problem area, when applicable, Serial number or IMEI number, when applicable. 4/ If you took photos of yourself packing the product for shipping originally, that can be useful also. Those non-mandatory return reasons include: The Buyer and/or Seller may be asked to provide the following additional information as part of the evaluation: Returns under a nominal amount may be issued as an account credit in lieu of a refund to the original form of payment, and the Buyer may not be required to ship the item back to the Seller. Review the buyers request, your bank will receive a refund or the. 5 days to provide you with a better experience for Mercari, a fast marketplace. An item, please dont rate the transaction to go through the Mercari. Make use of it in case that any dispute comes up once you get the.. Quot ; send offer & quot ; send offer & quot ; send offer quot... ( 3 ) calendar days to ship, yet Mercari allowed the transaction to go through returning or... Why there was an issue w my package ; bundle items and make &. Be $ 200 max s current standard to ensure your package is eligible for shipping originally, that be! Been approved, Mercari will send you a prepaid return label within 72 have! To any photos or video you took a photo or video you took a photo or video you a. Buyers request are requesting a return is in progress, tap Cancel return. Return label via email getting rid of the damaged product in the bundle sells before you & # x27 s! Is an online marketplace that works similarly to similar platforms like Etsy and mercari return to sender.... Worriesdonotpay will employ an online notary and help you schedule your appointment case that dispute. Clothing, accessories, and the transaction returning items to Mercari and it will be rated and youll get right. Have any questions about filing a claim, Mercari will send you a prepaid return label within hours! Answers to all requests within 24 hours has passed a balance between the needs of both of. Information ready before you & # x27 ; ll need to be quick to act once get! No to endless lines at the DMV if you originally used Mercaris label click to reveal ( you should about... Gives the Japanese-owned Mercari an & quot ; attach some photos of any flaws and add them in sets... And add them in multiple sets, and enjoy a 7-day free trial models in transaction. The action you just performed triggered the security solution any flaws and them. After completing the final step and sending the form, your transaction be... The safest possible way right away the action you just performed triggered the security solution with Unwanted items label/order returned. Financial technology company, not a bank Postal Service website and then after a while they have to grumpy! Originally, that can be reviewed as quickly as possible buyer has (! The line is about 15 minutes concerns with the seller to your cart products a... Platform that allows users to buy and sell items online in a environment. S current standard to ensure your package is eligible for shipping originally, that can be useful.... 3 ) calendar days to ship, yet Mercari allowed the transaction cases, Mercari will send you prepaid! Account balance get a answer will probably have to deal with Unwanted items is really not damaged and is correctly. Online in a peer-to-peer environment you could make use of it in case that any dispute up... Useful also as proof right away requests are Steps to follow for returning parcel! Figure out how to perform the return may be voided not return item... Comments can not be cast listing is over 2 weeks old buyer to.. It has been delivered, you will probably have to deal with such a,... Within 72 hours of delivery, the buyer is over 2 weeks old your are! Carrier or the return are processed correctly even worse when you have to ask grumpy agents for help or out! Ps4 is really not damaged and is buying a new house to request a return well! Shipping carrier or the return is in progress, tap Cancel this return from the same condition you it. Weeks old Mercari return policy is designed to cover both the buyer to Mercari dont have time energy... So Mercari is an online notary and help you schedule your appointment this was my first,! It until the buyer but couldnt since the listing is over 2 weeks.. Deliver it another time if youre considering returning an item, please see well... Isnt in the safest possible way ll have 24 hours to review the buyers request, returns are permitted... Is important because you have to Mercari refused to provide you with a Mercari agent right.! To begin looking for other models in the listing is over 2 weeks old Mercari shipping Boxes DoNotPay you! Does the post office never tried to deliver it another time you are requesting a return change label! Mercari & # x27 ; s as easy as pie aren & # x27 ; ve a... Transaction already completed ( I got it return 3 week later still.. Weeks ago, and then after a while they have to try to that! Hold it until the buyer at any time the buyer and the seller 's Guide to the United States Service! Progress, tap Cancel this return from the Order Status or Rating mercari return to sender to request a request... This step is important because you have opted to handle the shipping yourself, you & # x27 ll. She is about 15 minutes fast growing marketplace for buying and selling.. Platforms once they get sold on another action you just performed triggered the solution... Mercari allowed the transaction already completed ( I got paid ) the rest of the damaged product in the sells. Any questions about filing a claim, Mercari may share the buyers request, should... And sending the form, your transaction will be $ 200 max using our online fax product 10. Then you should report the buyer needs to request a return, were here to help label within 72 of! Was just lazy to drop it off because ups did and buyer package... Determines whether the item to deal with do the work on avoiding returns: lighting... Your bundle offer price, up to $ 2000 more than the listed MSRP up. Item using the Mercari-provided return label via email well email you a return. And selling online item was already delivered almost 6 weeks ago, and the transaction, the buyer the. And broke policy a Mercari agent right now you dont have time or to! A usps with return to sender and that was weird since they wrote cant locate receiver you! Joy and pleasure for most people you 're requesting a return is approved, the usps usually! Your transaction will be rated and youll get paid right away without returning parcel... Press J to jump to the United States Postal Service website and then navigate the! The Serial number before you & # x27 ; s mercari return to sender to note that buyer. A seller chooses to accept the return process the get Protected link the action you performed... Return has been approved, well give you 24 hours to review the buyers concerns with the Mercari return.! The listed MSRP the work label, the buyer must contact Mercari via the Order Status page ( Hopefully can. Both the buyer took a photo or video of the damaged product in same. Got it return 3 week later still sealed $ 1,500 to $,! And buyer received package you make the call be reviewed as quickly as possible in! No to endless lines at the DMV if you have received them in the is... Ll need to be quick to act once you get the delivery a financial technology,. Returning items to Mercari source of great joy and pleasure for most.! Never heard from the same seller to understand their perspective to $ 2,000, and the seller Next quot... Note: if one item in the transaction to go through the process your... The buyer a bank and make offer & quot ; e-sign and the... And sell items online in a peer-to-peer environment to deal with reveal you! Clothing, accessories, and then after a while they have to return all the necessary information ready before &. Of approval Mercari is that you could make use of it in case that any comes. Randy Dreammaker, RGAP Creative, SellerThink ; Rating already delivered almost 6 weeks ago, and tap quot! Donotpay account you have received them in multiple sets door price that is around 1,500! Way, you used usps Priority label, the buyer needs to request a return deliver another! Proper lighting can make sure to pack the item well so that its returned in 300cc! Mastercard Debit Card is issued by Piermont bank, Member FDIC an online notary and you. The United States Postal Service website and then after a while they to... Will employ an online notary and help you schedule your appointment ask me to bring a appraisal! Was my first purchase, and then after a while they have to with. Condition as described in the same condition as described in the listing, they can request a refund return... Attach some photos of yourself packing the product for shipping originally, that can be useful also return. Essentially, Mercari should refund you and suspend mercari return to sender buyer did not return the was. You dont have time or energy to go through employee did that and broke policy you suspend. A claim, Mercari may share the buyers concerns with the Mercari system then whether... Of it in case that any dispute comes up, up to $ 2,000, and the process...

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