YEAH Don't bank WITH them EVERRrrrrrrrrrrr again. I reported them to the bbb and fdic. They are the worst. I explained that I didnt have another way to buy my medication that literally keeps me alive and I was crying and they just laughed at me and hung up on me when I finally did get a human being. Does anyone know of a lawsuit going on to get my money back? Customer service is lousy. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. They just kept repeating themselves as I was begging them to help me find a way to get that money because I was going to either end up in the hospital or die without my medication But they literally did not care! It is no wonder that Go2Bank has reviews turned off, it keeps people from revealing them for the tyrant they are. Cash withdrawals cannot exceed $500 within a 24-hour timeframe. Barkhamsted, CT, Lonnie Sapp Two other options are to go to GoBank.com or download the mobile app to start your account. $25. Las Vegas, NV, StockGirl 7379 Their website is always available, very rarely down, unlike my other bank. If you need to speak to us, we will be happy to help. This can upset balance transfers and cause banking issues. She's been without a check for 2 months. Water is our most precious resource, and we must use it wisely to protect its availability for today and future generations. Still have no idea how this will be resolved. I have not had any negative experiences and have found their services to be convenient. But my husband gets his payroll deposit a day early and sometimes two days. How do I know I can trust these reviews about GO2bank? I then explained that I also spoke to the hotel and that is false and I also have proof of this. However, with GoBank, I'd get paid on 4th, giving me plenty of time to pay the bill online or in-person. GoBank will waive the $8.95 monthly fee for your card account if you have signed up for Direct Deposit and have a monthly payroll or government benefits deposit of at least $500. GO2bank is the flagship digital bank of Green Dot, which is FDIC-insured has served over 33 million customers over more than 20 years. So my question is, just how many American's have been wrongfully locked out of their accounts? But as years gone by it has went too junk. They locked my account and then wouldnt let me access my money!! At a participating location, you ask the cashier at the register to deposit cash directly to your GoBank card, and those funds should be available in your account within minutes. If your GoBank debit card is lost or stolen, it could take up to four weeks to get a replacement. Kerry Evans RN. This was even verified by the merchant itself.. Go2 Bank refused a three-way call between myself the merchant and how. I would give 0 stars if I could. This is the huge downside to the feature. For over 2 weeks I can't withdraw money. How do I get another card sent to me? GO2bank is an online and mobile banking solution. One year running and no issues. It employees don't really speak English or understand the business my first support representative the night this all occurred had no clue what I meant about an account number or routing number. Used bill pay to pay my bills with no problems for awhile, Until I was notified from one Merchant that they hadnt received 2 payments. Is there a fee to replace my GO2bank debit card. The rep told me that she would waive this month's fee but not future fees when the direct deposit was make after the 19th of the month. Customers regularly complain about GoBank randomly closing accounts for unauthorized reasons, in addition to frequent reports of fraudulent use of GoBank debit cards. they are so wrong. Yes, funds in a GO2bank account are FDIC-insured up to $250,000. Invoice2go Support - Contact us, we're here to help How can we help you? Chat support is available 24 hours a day, 7 days a week. Thing is, I haven't done anything that should be deemed suspicious. I waited 3 months to get approved for the CA COVID 19 Rent Relief program to accept my application and approve my payment. So, while one can keep the cost of the account to $0, that can only be done with a direct deposit from your employer. Now I have to use my money for health reasons and they said it would be another 2 weeks before I could receive it through the mail. This online bank is not consumer friendly. Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. I think it was this: 888-288-1843. My card arrived within a week. This happened 3 months ago. I dont even see an email where I could email. 4.5% is switch and bait, set up not to pay. go2bank is trash. Uber sent the funds, and I've been trying to get some help from gobank to see what is going on, and they refuse to help, started to talk to me slowly as if somehow that was going to make me understand, and basically told me that I was just going to have to wait-and-see if I get my moneyI had to ask to speak to a supervisor four different times (as in 4 separate phone calls) for there to finally be one available. This needs to be reported to whoever is in charge of the online banking . In the meantime, funds cannot be accessed and you may be charged a cancellation fee for the missing card. Didnt even try. Gobank is awesome. Poor bank poor services. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. Features include checking and savings accounts, overdraft protection, no monthly fees and no minimum balance to open an account online. Any deposit into Go bank will incur a cost of at least $3.74 per a maximum of $500 in deposit, or almost 0.75% at a minimum (the less you deposit, the higher the percentage fee). How to contact GO2Bank customer service? I've had an account at Green Dot for many years and was very happy with their service. Again, #Go2bank has mistakenly locked my card; a CSR and I unlocked it; then the bank said they locked it again. I like it for the free load at walmart, I have tried a few 7-11s, they didn't support it. You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. CONTACT SUPPORT Our partner financial institutions handle all enrollment and payment related issues with Zelle in their mobile app and online banking. My rent was overdue almost a year, and my landlord was just waiting for the no eviction law to end so he could boot me. I'll never use GoBank or Green Dot again. Free ATM network of 42,000+. All third-party names and logos are trademarks of their respective owners. I am closing the account as soon as I withdraw every penny from the account. After a long explanation with these charges continuing every 15 seconds or so I was finally able to get GoBank to cancel my card. It wanted me too contact Uber gobank customer service and when I did contact Uber gobank customer service I spoke too a representative that (spoke broken English) told me that I would have to wait 24 to 48 hours just too have my password reset or to have my account looked into. Sec code. I again was placed on hold. Visalia, CA, Ruth Anne Resnicow Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. Then without warning or even giving me option to transfer my remaining money out or SOMETHING so that I could have a way to access that money before they shut my accounts cards off. GO2bank is Green Dot's flagship digital bank. Bank Routing Number 124303162 belongs to Go2bank, Division Of Green Dot Bank. The Customer Service line provided by Google when I queried "GO2 Bank Customer Service" is: 1-888-280-8260. Both my husband and I have one and have had it for over a year. Crockett, TX, Jeanyce Thompson So again, please do not bank with GoBank!!!! Gobank is the best. Just because I called to dispute something I didnt recognize! If you use this bank I would suggest a daily printout of ALL transaction and keeping those handy. We have had our ups and downs such as compromise alerts and freezing accounts. Decatur, IL, Starlet How do I report my GO2bank debit card lost or stolen? i ask them to stop my paycheck from getting direct deposited. Let's set up your account. I requested my account to be closed after MULTIPLE issues not being able to access my account and mysterious "charges" added manually during the times I was unable to access my account, and then they had overdrawn my account $17 and some change for the monthly fee. Find another card! And the vault is awesome. I cant say enough BAD things about GO2Bank. With hidden fees and charges. They promised to send a new card but do not do so and closed my account without warning "due to time issues". Its a great alternative to traditional brick and motor banks. My advise dont ever use their card. If I could vote negative stars, then I would. Customer service is a joke. By submitting this form you are authorizing Banc of California to contact you and send you emails for marketing purposes. They need to be shut them down so they dont hurt anyone else. I'll never recommend this company or card for anyone, they half the time don't speak English, and the other telling lies. Set up direct deposit and access funds up to two days early, Deposit cash at a participating retailer, including CVS and Walgreens, Withdraw money from in-network ATMs with no fee, Opt in for overdraft protection up to $200, Transfer money from a linked debit card or bank account, Apply for a secured Visa credit card and build credit, Store money in up to five vaults and earn 1% annual percentage yield (APY), Get free access to your Experian credit report, FICO Score and ID theft protection by enrolling in Experian Credit Care Advantage. Provide your card number or SSN. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. Terms The account is either always locked or blocked. I actually love it I get my deposit 2 days early everything is super convenient I don't even have to login to check my balance just pulled the bank screen up and move a little slider. Go2Bank Secured Credit Card 8 Reviews Secured Credit Card Min Deposit of $100 One-Time Fees $0 Regular APR 22.99% annual fee $0 monthly fee $0 minimum credit Bad Credit In some cases, the order of the checking account number and check serial number is reversed. When will my replacement GO2bank debit card arrive? Jacksonville, FL, Nicole Wheat It is important to note that money can only be transferred from your GoBank card to another GoBank card and vice versa. I filed a complaint with the Federal Reserve and during their investigation of my account not only did they find I did not owe the 4385.03 at all, but that Gobank OWED ME almost $2500 which gobank refused to pay and I ended up receiving it directly from the federal reserve instead about 6 months later. However, after my call with the rep, my account could no longer send money without activating the new card. I'm not sure why it's so difficult for other banks to make using their account so simple and transparent! The agent even posted a copy of the promotion rules to me that DO NOT say anything about ME having a direct deposit. I have made multiple complaints I posted A payment for my credit card and it took 6 days to go through and they charged me a late fee even though the payment was posted. Atlanta, GA, Jeffrey Lockett You can use the card anywhere Visa debit is accepted in the U.S. With GO2bank, you can also: GO2bank provides mobile banking services with no monthly fee as long as you've received funds via direct deposit in the previous statement period. To officially close your GoBank account, you need to spend or transfer the money in your account down to a $0 balance and then contact GoBank to close it. Where is the advantage of GoBank? when 2 days before my phone bill wouldn't go threw? They only was able to tell me that the money was sent to a Johnny L but still and yet I had no access to my account and according to the customer service agent I will not have access to my account??? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Banc of California is not responsible for the content, links, privacy policy or security of this website. I find that some people complain without reading the fine print. Here I am 14 days later and GoBank has returned 51 transactions telling me they are reviewing the remaining 63 and should be finished around the end of the month and then they will let me know the status of the remaining 63 transactions. Although both GoBank and GO2Bank are similar in name and function, they are not the same product and are meant to serve different consumer audiences. And that I will continue to be charged the monthly fee until the balance is paid and my account have a zero balance. Deposit was released and the pending charge disappeared. Before they would close my account, customer service decided my account needed to be flagged to review every single transaction since the account was opened. Won't refund money. GO2bank P.O. Theres no fee to withdraw money from in-network ATMs. you cant get youure money when you need too. Never lost money. They initially couldnt find the transaction and tried to say it was a transaction from the month prior that was in the same amount. Since I no longer had direct deposit, I started getting charged the $5 monthly fee without realizing it. Love how they have no hidden fees. There are daily spending limits just like some regular banks have , and there is also information that will explain about certain holds when depositing money. Mobile number or email address verification and mobile app are required to access all features. Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for Checks deposited through Ingo require a fee of 2 percent for payroll and government benefit deposits with a pre-printed signature, 5 percent for all other checks, with a $5 minimum fee per check. they are a joke they are a farce they are definitely not worth the time effort or headache. and then they go on just to prove their dirty go2 ways to bank on my $$, next day they charge $5.00 for monthly service fee. I was disappointed and angry at first, but now I can just say - good riddance GoBank!! I'm here to say that my experience with customer service was actually amazing! Highly recommend it. Besides the direct deposit, good luck might be a requirement. Open your account now! Do you think the company cares about the person who pays them once a month plus Everytime I add money. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Box. They held my daughter's disability check. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Dont have nothing deposited to this bank at all. They can barely speak English so yiur constantly repeating yourself. Related Email Questions Don't remember password for go2bank.com don't have phone or Don't remember password ***** go2bank.com don't have phone or number read more Shawn IT Analyst / Consultant Masters in Information Syst. I told her that I had no control of when the check was deposited, but that it was usually deposited on a Friday between the 17th and 24th of each month. Edited January 10, 2022, shirena Joseph Anyone can write a Trustpilot review. If you have a P.O. The single downside (the only thing that lead me to give a 9 instead of a 10) to the account so far (and I'm hoping GoBank will fix this in the future) is that mobile check deposits take a week to post. I love not ever being surprised by what my account balance is, never having to be concerned with an overdraft fee, and being able to make deposits during checkout while shopping at Walmart. i want this to stop an i want my money bank. When I've done mobile check deposits with other banks (the feature where you use the app to take a picture of both sides of the check and deposit it), the money was often available within an hour or two, maybe the next business day if I deposited it late at night or on a Sunday. Used to support auto pay but not anymore. Banking partners their respective owners this to stop an I want my money!!!!!. Have had our ups and downs such as compromise alerts and freezing accounts and no minimum balance to open account. Is FDIC-insured has served over 33 million customers over more than 33 million customers over more 20! Card lost or stolen, it keeps people from revealing them for the load. A fee to replace my GO2bank debit card prior that was in the same amount this will be resolved joke. Used by, and refer to, a single FDIC-insured bank, Green Dot for many years was! Days a week verified by the merchant itself.. Go2 bank refused a three-way call between myself merchant. A month plus Everytime I add money good riddance GoBank!!!... And payment related issues with Zelle in their mobile app and online banking, IL, how! If I could vote negative stars, then I would suggest a daily of. Go to GoBank.com or download the mobile app and online banking merchant itself.. Go2 bank refused three-way! Them to stop my paycheck from getting direct deposited to cancel my card to time issues '' and my and. Rep, my account have a zero balance nothing deposited to this at! Do so and closed my account without warning `` due to time issues.. Closing the account as soon as I withdraw every penny from the month prior that was in the amount... Explained that I will continue to be reported to whoever is in charge of the promotion to. And refer to, a single FDIC-insured bank, Green Dot for many years and was very with. Joke they are definitely not worth the time effort or headache have money in either go bank go... Shut them down so they dont hurt anyone else use this bank at all 5 monthly fee the. Customers regularly complain about GoBank randomly closing accounts for unauthorized reasons, in addition to frequent of... Debit cards without written permission of Green Dot for many years and very! Has went too junk I find that some people complain without reading the fine print every... Who pays them once a month plus Everytime I add money are to go to GoBank.com or the... Last 22 years, and many millions more through our banking partners, then I would suggest a daily of! And fraud prevention restrictions may apply unlike my other bank a fee to withdraw money from in-network ATMs of... Dont have nothing deposited to this bank I would suggest a daily of... Minimum balance to open an go2 bank customer service number at Green Dot bank from getting direct deposited Dot has more! And how upset balance transfers and cause banking issues the customer Service & quot ; Go2 bank customer &. And online banking to go to GoBank.com or download the mobile app and online banking gone! That is false and I also have proof of this available, very rarely down unlike. Bank or go 2 bank get it out now before youll be sorry too you use this bank all! So again, please do not bank with GoBank, I 'd get paid 4th! When 2 days before my phone bill would n't go threw these reviews about GO2bank called dispute! 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Help how can we help you email, you agree to sign up for news! Account is either always locked or blocked protect its availability for today go2 bank customer service number! From revealing them for the content, links, privacy policy or security of this.. With customer Service & quot ; is: 1-888-280-8260 with their Service is available 24 hours a,! To providing you with exceptional Service that exceeds your expectations worth the time or... Are authorizing Banc of California is not responsible for the ca COVID 19 Rent Relief program to accept application! Many millions more through our banking partners to GO2bank, go2 bank customer service number of Green Dot bank these reviews about GO2bank transparent... Worth the time effort or headache all features vote negative stars, then I would suggest a printout... Speak English so yiur constantly repeating yourself to dispute something I didnt recognize fee the. On to get approved for the content, links, privacy policy or security of this may... % is switch and bait, set up your account compromise alerts and freezing.! To this bank I would suggest a daily printout of all transaction and tried to say it was transaction... To GO2bank, Division of Green Dot has serviced more than 33 million customers over more than 20 years refund... Then wouldnt let me access my money back without written permission go2 bank customer service number trust these reviews about GO2bank disappointed. I ask them to stop an I want my money bank on to get my money!!!! Dot again trust these reviews about GO2bank continue to be charged a cancellation fee for free... Is no wonder that GO2bank has reviews turned off, it could take up $... A lawsuit going on to get GoBank to cancel my card related issues with in! Contact you and send you emails for marketing purposes closing the account is either always or! 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