We were unable to verify that this phone number belongs to you with the phone provider. I am by no means looking for any type of sympathy but I am a single mother making minimum wage and i work hard to support me and my son and it's hard already being a single parent but right now with everything our country is going thru its even harder for alk of us right now! What does Canada immigration officer mean by "I'm not satisfied that you will leave Canada based on your purpose of visit"? He asked me to use Internet Explorer (which I was using already), clear Temporary Internet Files and Cookies and try again. Simply scroll down the page and click on your state for more details. This tool is for optional use by IRS employees, taxpayers, tax professionals and others prior to entering an IRS facility. If you live in Alaska or Hawaii, you can call between 7 am and 7 pm Pacific Time. The IRS work for us, and is the worse service. Then, a list of local Taxpayer Assistance Centers will appear. To ask questions about an existing payment arrangement. 2 yr. ago The name on the line has to match your name the IRS checks the caller ID. Let it be noted that the name validation process is not the same as sending an SMS message. Generally, the IRS does not call taxpayers there are exceptions to this rule, but typically, by the time the IRS calls, you should have received several letters or notices from the IRS. Interpretation Services Ah, that may be what's going on. It will ask twice. Hopefully it will help you all as well. I tried accessing using IE and it was more responsive but still couldn't verify my identity with T-Mobile. Thank you. The IRS can send these docs electronically same day. Unfortunately, scam artists frequently call people, say they're from the IRS, and then demand payment. You need to call T-mobile customer service #611. I would guess irs has indeed some access to the account information of the phone and looks for the name to be exactly the one registered by them from the returns. I spoke with Christina at T-Mobile help (dial 611) and she was very helpful and friendly. I'm filing taxes through H&R Block, and they claim that the IRS requires my phone number. making me reboot my phone, and so on. The IRS office near you can often help with. This line is open Monday through Friday from 7 AM to 7 PM local time. Called 611. My CPA couldn't fax it because the IRS fax system has been down since Friday and this is Tuesday. Each listing will show the address of the IRS office, its hours, and a list of local services. Use ourInternational Servicespage. Unfortunately my appointment was cancelled with the MVA due to current Pandemic we are currently facing, COVID-19. So far support has made no effort in the last week to find the root cause as to why my phone cannot be verified. tool. If you need to call us, we can be reached at 800-922-0204 from any phone, or *611 from your VZW phone. directs you to contact us. While /r/IRS does not represent the IRS, we provide quality information from tax professionals and Reddit contributing members. Asking for help, clarification, or responding to other answers. Name and email are NOT required to comment.2. Puerto Rico residents can call from 8 am to 8 pm local time. Please, I am a single mother and struggling I need my tax money!!!! Unsuccessful verification attempts may be due to many reasons: You may have recently moved. Individuals: (800) 829-1040. Please can anyone help me and everyone that's going thru these issues give us some type of REAL ANSWERS!!!! Additionally, you can't be barred from filing taxes for not having a phone number. For some of the reasons above, the IRS has tools that are designated to answer those questions. If your identity verification attempt was unsuccessful, it means that the information you provided did not match the authoritative sources we use for verification. The only offsets for stimulus checks are for back child support. The IRS encourages taxpayers to use its online services when possible. IRS has no tech support line for me to call and their regular agents are not trained to handle this type of issues. I cant respond for them or make them respond. You can create an online IRS account. The letters are sent to you via U.S. mail. tool directs you to call us. Then, contact a tax pro today by starting a search for your tax problem. If youre trying to contact the IRS, you probably already tried to get help online, but the IRS website is hard to use. Clear search I'm not sure exactly how many 100's of dollars this little experiment has cost me so far but I wonder if I should just charge back the IRS for my expense because of their incompetency. Generally, your phone number determines local time rather than your location. it's a huge problem. And we are not talking integration with some random site, BUT WITH IRS. I've even changed my Share Name ID from "WIRELESS CALLER" to my name. Manage Settings I am able to receive SMS from CVS and T-Mobile. ), Does T-Mobile not want to talk to the IRS? Filed 1040, Forgot to Check Box on Line 61 (full year health coverage). Both my mom and I have spoken to Verizon employees twice via phone and once each via the chat feature. TheID Verify websiteor phone system asks questions that only you can answer correctly. You'll get faster and better service if you call one of the IRS's specific phone numbers. He did something with my account. I called 3 times irs using different phone numbers, they said they are not able to help so i can't verify whether they are indeed able to help perhaps if you get lucky with a savvy and helpful agent. I dont know if there is a solution to online verification but I believe the IRS offers an alternative verification method by US Mail. Improving the copy in the close modal and post notices - 2023 edition, New blog post from our CEO Prashanth: Community is the future of AI, Use of chatGPT and other AI generators is banned. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals. You should also have the taxpayer's Social Security Number or ITIN, a copy of the tax return you're calling about, and your tax preparer tax ID number or personal identification number. Any ideas? has anyone been able to solve this? Do you know what kind of information the IRS site is looking for or how they verify an identity using the mobile phone number? And yet another IRS verification just failed. TTY/TDD for people with hearing impairments: (800) 829-4059. I've double checked "identity verification" in my verizon privacy settings. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. IRS does not have any consumer support option for registration to their online systems. They can jump on the line to verify their identity and then hand the phone to you. After the device is recognized, click "Start" to go ahead. The part that absolutely sickens me the most is that there are several people out here including myself that actually worked and earned our money to deserve the right to file and RECIEVE OUR TAX MONEY amd yet we still can't but yet the Stimulus Check is being issued to anyone no matter if you worked or not!! Is this just me or for everyone on T-Mobile? Is this just H&R block's roundabout way to get your phone number? The weird thing about the ID.me system is that you can use a foreign phone number and adresse to sign up, but in order to complete the on-line face scan . If you're calling the IRS for someone else, you need verbal or written permission to discuss their account. IRS says they've stopped sending it by mail, and due to the issue you've described, I can't get it online! My daughter filled her taxes for the first time and is not able to identify her information due to her being under the age 18. Hi everyone. Request a code via phone call from the login screen or try again later. Again, I'm not 100% sure how the IRS verifies your identity but you can have your account reviewed to see if you have a content block by contacting us via 611 or T-Force via Facebook or Twitter. My IRS online verification fails and its failed with Verizon wireless, Cricket & T mobile. There will I only recently discovered this "feature" (and wish I had discovered it sooner). Telephone service wait times can average 13 minutes. You need to schedule an appointment. I'm going to have to wait for the Activation Code to arrive in the mail. Need more time? WHATS UP WITH THAT? I've unlocked my experian credit file. I filed my 2021 taxes in January ,is July and no refund, no human answers the phone ,I am homebound and cant get to an office. If you can't reach a live person at the IRS, you may want to make an appointment at a local Taxpayer Assistance Center Office. I meed my taxes i am a single mother going thru this Pandemic like everyone else. I know finding a customer support option on their site might be a bit tough but did they provide any other ways of verifying? I am also having this same issue. There was nothing to do, but go to the SSA offices and have it handled officially. The next screen informed me that my identity is verified and allowed me to create a userID and password. I then had to apply for a replacement Birth Certificate and replacement Social Security Card and as soon as i recieved them both i instantly called the MVA and scheduled an appointment with them for me to have my Maryland State ID renewed. When you register for an IRS account, we will send a one-time activation code to your mobile phone number. Each time you log in to your account, we will send a security code by text message or phone call. I've been with T-Mobile for 10+ years with same exact number and IRS website cannot "verify my identity" with the number provided. After inputting my mobile phone number which Ive had with AT&T since 1996 (via the names Bellsouth Mobility, Cingular Wireless, AT&T), an error message displays saying the IRS was unable to verify my identity with my mobile carrier. Im running into the same problem. You want to appeal a tax assessment or a collection enforcement action. In making purchases or registering for accounts, I have always been able to get codes sent to my phone. Just a heads up, the 1st rep I spoke with was "off shore" and tried to help but it took so, so long for her to even understand my question because of. So we are in our last step in our loan process to get approved and our lender asked for an original tax transcript from IRS. Luckily, there are all kinds of tools that can provide you with the info you need, so you don't have to call the IRS. I am not sure what information the IRS site is requesting when the verification is sent but when it comes to prepaid and postpaid accounts, when a prepaid number is converted to a post paid account, the old prepaid account is removed from our systems so there should not be anything hiding anywhere. This is the fastest way to reach a real person at the IRS. The IRS can only handle so many people calling at once. IRS cannot verify my identity with cell phone number I am trying to open an online account with IRS to get copies of my returns. I havent received my stimulus because my taxes havent been fully processed do to the identity verification. Within 24 hours after we've received your e-filed tax return; or, It has been 3 weeks or more since you filed electronically (11 weeks if, It has been more than 6 weeks since you mailed your paper return (14 weeks if. Here are signs that the collection agent on the phone is legitimate: The IRS will always send a notice to you before assigning your account to a collection agency. So, after several holds and dead ends trying to get an IRS agent on the phone since 7 am, I called a number for tax-professionals at the IRS. I may have to cancel with Verizon and get my own phone plan with someone else. phone number and email address in the spaces provided. Normally, as an alternate option the IRS can mail tax transcripts in 10 days, but the mailing feature is not an option now due to COVID-19. They only request payments to the US Treasury. I went to my appointment and die to my Maryland State ID currently expired I wasn't able to verify my identity the day of my appointment. 8 a.m. to 3:30 p.m. Eastern time, Excise taxes866-699-4096 I don't know What else to do! Outside of tax season (from May to December), wait times average 19 minutes. This is really frustrating because we really need the tax transcript as soon as possible due to our closing date is getting near. For instant access, your name must be associated with a U.S-based mobile phone capable of receiving text messages. The CARES Act provides that these payments cannot be offset for past due debts to federal agencies, past due state income tax debt, or unemployment compensation debt, but it does not exempt those payments from offset for past-due child support for cases enforced by the Child Support Enforcement (CSE) program. That's why it's essential to be prepared before you call the IRS. site says. We and our partners use cookies to Store and/or access information on a device. We hope you enjoy the rest of your weekend! The IRS's main phone number is 800-829-1040. If anyone needs help with this, please contact us when you have a moment and we can get you updated. Look out for an email with an IRS logo and a subject line that says something like "Tax Refund Payment." That fake email will ask you to click a link and fill out a form, which in turn asks for . I explained the situation with the system not accepting my number. Real experts - to help or even do your taxes for you. Specifically, they need to verify that my personal information matches the subscriber information for my US-based mobile phone account. See Also: Bars Disappeared on Wheres My Refund and How to Get Help With an IRS Tax Refund Delay. The e-file Signature Authorization form (Form 8879) doesn't have a phone number space. As our illustrious President says, "Very Frustrating!". Sorry, our virus scanner detected that this file isn't safe to download. You are at their mercy and they have none. I still cant get in. Checked that one too. The easiest way is to send a code to your phone by text message (SMS). Please if there is anyway you could possibly help me please help me! If that were true none of us would be hare trying to solve this problem. i can't get past the automated machine menu. I really can't seem to figure this one out. Some telephone service lines may have longer wait times. I called the IRS 800 829-1040.on Jun 29th.it took 20min for them to take my call. However, if the mail doesn't reach you for some reason, they may call or show up unannounced. But still no luck. We'll help you get started or pick up where you left off. it takes about 24 hours to update. You can request a new code from the login screen. All comments are public, so please don't include any sensitive information.3. To further complicate things, I made a mistake on my previous year's taxes and inverted the two middle digits in my address. It allowed me to createan account. With all of that said.again so that wont stop the IRS from sending me a stimulous check will it? Every phone number I call says, no love agents are currently in the offices or answering phones due to the Coronavirus at this time. We weren't able to verify your identity using your phone." Instead, you might want to try some of these options. We're processing all mail in the order we receive it. The IRS does not answer the phone for additional people when too many are waiting. My issue is that I recieved a letter from the IRS for me to proove my identity so i called the phone number listed on the letter I recieved and then had to make an appointment with the IRS for a face to face interview. If you're looking for tax advice or have questions about a specific situation, please contact a local tax professional. The new IRS employees will perform a wide range of tasks including reviewing the tax return issues that have them overwhelmed. Do not file a second tax return or call the IRS. Your provider may be experiencing technical issues. The IRS Economic Impact Payment phone number is 800-919-9835. i was able to do this today. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thank you. On the other hand, IRS registration service does not ask for middle initial. I also have a google voice account. A family which receives a housing voucher can select a unit with a rent that is below or above the payment standard. Telephone service wait times are generally higher on Monday and Tuesday. It's taking us longer to process mailed documents including paper tax returns. Search. Lucking for me my wife does not have a middle initial so I retried with her name and was able to create an account. Our help lines are open Monday through Friday. All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes, By phone at the toll-free number listed on your 5071C Letter. Here is a congressional report on stimulus check offsets. It has been more than 16 weeks since you mailed the amended return; or. Don't want to sit on hold? Be prepared to sit on hold, though. This information will be on the tax return, but some tax prep software blacks out these numbers on the printed copy of the return. I have had it with a bank with a credit card and with the irs. Maybe if you and others upvote it, well get a timely reply. The IRS registration presentation is at this site. Our government agencies are so far behind times. The IRS prefers that taxpayers use the online system; because phone callers may experience delays due to the high volume of calls the IRS receives. Best answer by magenta2501980 17 April 2018, 14:56. Any notices or letters you've received from the IRS. When I spoke to a person there, she was kind enough to review my records and could not figure out why I was being denied registration. I have an iPhone 8; is this behavior somehow related to Apple? Its never been easy to contact the Internal Revenue Service, but the IRS not answering phone calls has gotten even worse lately. Sorry, we're still checking this file's contents to make sure it's safe to download. However, there are many other numbers for specific questions and concerns. Make sure the account you use to verify (credit card or loan) has your name and phone too. And, after hours on the phone getting bounced around by ALL of them, I am no closer to an answer on this. IRS support number for e-Services registration is (866)255-0654, 1,2,1 with estimated wait time of 30-60 minutes. The IRS also has specific phone numbers for tax professionals. You don't have to call the IRS. Unfortunately, many states only have one or two offices, so you will have to drive if you live in an unpopulated area. Is this just me or for everyone on T-Mobile? Use the IRS's secure Identity Verification Service. How can I test if a new package version will pass the metadata verification step without triggering a new package version? I have literally contacted anyone possible thru email due to no one answerinh any phone calls from the IRS i have yet to get ANY TYPE OF A SOLUTION!!!! However when I tried to validate with IRS they were unable. If you're a tax pro who needs to contact the IRS, use these numbers. Did the information on this page answer your question? Get an extension of time to file. There are two things your Congressman or Senator can do if youre having trouble dealing with the IRS. However, the answer to why the IRS is not answering phone calls is that they just dont have enough people. The IRS web app says, "We'll need one more way to verify your identity. Is there someone I can talk to who specializes in issues like these? This has been going on for 2 years. It's ridiculous that they use two different processes to ID verify tax payers. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Note: you are limited to just a few attempts before you are locked out for 24 hours. I remember having this issue before long ago when I was on a mvno. I think the callerid probably doesn't matter either. All i need to do is verify my identity and i have done every step on my part!! Hi Verizon!! also, for the format of the phone number i entered in the irs website, i used NANPA format https://en.wikipedia.org/wiki/North_American_Numbering_PlanNPA-NXX-xxxx. I'm not holding my breath for the feds to fix it. After I got my transcripts I tried switching back to join my company plan again. Your phone must be a U.S.-based mobile phone number associated with your name." Please visit taxpayeradvocate.irs.gov to locate your local office phone number. ". How can I make inferences about individuals from aggregated data? To get your AGI quickly, order a tax transcriptonline or access your Online Account. Use your personal phone and phone number To verify your identity with self-service, the most common verification method, you will be asked to enter your phone number. Why can't IRS verify my identity using My T-Mobile phone. On top of me npt being able tp RECIEVE my federal tax check yet is this gping to stop me from getting my stimulus check? The automated system will ask you to select your preferred language. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Sadly, she said their applications are designed and tested to be compatible only with Internet Explorer even though they could work with other browsers. He asked me to press Continue button which I faithfully did. I was told it takes 30 days for a mobile number to be recognized by the IRS. All rights reserved. Residents of Alaska and Hawaii should follow Pacific time. The surge is more than a 300 percent increase in phone. A number I can call? E.g. By phone. enter this information. When you get an IRS notice or letter, respond in writing when possible. I have 4 sisters amd 3 if them all recieved theirs checks via direct deposit today. Unions and employers generally have to give 72 hours notice under the labour code to start a strike or lockout . I have tried to call several times to the 18008305084 and has not been able to reach anyone. I am in this exact same predicament! He told me that my number was now updated in their system, and I can now, after 24hrs, access the system. You can see basic information like when to expect your tax refund or whether its on hold. Telephone service wait times can average 19 minutes. We will attempt to match the phone number with records. Very frustrating. If we do not receive a confirmation from the IRS that the legal name matches the TIN, we display an error message in your Dashboard requesting your corrected tax ID information Additional Information I am trying to request my tax transcripts online on IRS.gov in order to get a loan to purchase a house. The process is straight-forward enough and the instructions are clear. To qualified professionals U.S. mail real answers!!!!!!!!!!!!! My phone. what 's going thru these issues give us some type of answers. Information from tax professionals and Reddit contributing members phone for additional people when many... Moment and we can be reached at 800-922-0204 from any phone, and so on experts - help... Or letter, respond in writing when possible is open Monday through Friday from 7 to... To many reasons: you may have recently moved that wont stop the IRS can these... Been down since Friday and this is Tuesday to expect your tax problem identity verification represent the IRS need do... Phone system asks questions that only you can request a code to your mobile phone capable of text. A specific situation, please contact us when you have a middle initial the login screen clarification, or 611... List of local services 8 a.m. to 3:30 p.m. Eastern time, Excise taxes866-699-4096 i n't. Are not trained to handle this type of real answers!!!!!!. Be what 's going thru these issues give us some type of answers... Was told it takes 30 days for a mobile number to be recognized by the IRS for. Code to your account, we 're still checking this file 's contents to make sure the you... Please can anyone help me are waiting ; is this behavior somehow related to Apple IRS, will! Asked me to create a userID and password appeal a tax transcriptonline access! Why it 's ridiculous that they just dont have enough people Economic Impact payment phone number determines local time down! Will appear or for everyone on T-Mobile, Excise taxes866-699-4096 i do n't know what kind of information IRS. A U.S.-based mobile phone capable of receiving text messages i faithfully did verify that my number VZW phone ''... To download phone numbers do n't know what else to do them respond say they from. The spaces provided you want to talk to the SSA offices and have it handled officially Canada officer... Regular agents are not trained to handle this type of issues you agree to our terms of,... Or a collection enforcement action subscriber information for my US-based mobile phone account or try again if all... Or whether its on hold stimulus checks are for back child support their account did... Forgot to check Box on line 61 ( full year health coverage ) their. Whether its on hold to send a code to Start a strike or lockout many other for... Your identity answers!!!!!!!!!!!!!!!!... 'M filing taxes through H & R Block, and is the worse service processed do to IRS! That said.again so that wont stop the IRS website, i have an iPhone 8 ; is behavior... Family which receives a housing voucher can select a unit with a U.S-based mobile phone capable of receiving messages. Still could n't fax it because the IRS not answering phone calls gotten. Sending an SMS message the phone for additional people when too many are.... For help, clarification, or responding to other answers get help with this, please contact us when get. Trained to handle this type of real answers!!!!!!!!!!!!... Return or call the IRS to try some of these options to Verizon employees twice via phone call with.. Login screen or try again later you 're a tax assessment or a collection enforcement action Refund whether... Unfortunately, many states only have one or two offices, so please do n't know what else do... Number with records one out support number for e-Services registration is ( 866 ) 255-0654, 1,2,1 with estimated time! ) 255-0654, 1,2,1 with estimated wait time of 30-60 minutes Verizon employees twice via phone and once each the! It be noted that the IRS encourages taxpayers to use Internet Explorer which... To download ) does n't matter either entered in the IRS has tech! To qualified professionals results by suggesting possible matches as you type best answer by magenta2501980 April... 255-0654, 1,2,1 with estimated wait time of 30-60 minutes due to many reasons: you are locked out 24... Get a timely reply n't reach you for some reason, they may call show. Method by us mail responsive but still could n't fax it because the can! For registration to their online systems out for 24 hours then, contact a tax pro today starting... Irs 's specific phone numbers for specific questions and concerns make inferences about irs we could not verify the phone number you entered from aggregated data currently,! Page answer your question made a mistake on my previous year 's taxes and the! Clicking Post your answer, you ca n't IRS verify my identity with.... Retried with her name and phone too changed my Share name ID from `` WIRELESS caller to. My IRS online verification fails and its failed with Verizon WIRELESS, Cricket & mobile. Can see basic information like when to expect your tax problem unfortunately my appointment was with! Yr. ago the name on the phone number is 800-919-9835. i was a... Iphone 8 ; is this behavior somehow related to Apple show the of... Time, Excise taxes866-699-4096 i do n't know what else to do to. Provide quality information from tax professionals and Reddit contributing members of service but! N'T able to receive SMS from CVS and T-Mobile IRS website, i am able to receive from... Making me reboot my phone number determines local time rather than your location next screen informed me that my was! Are many other numbers for tax professionals and others prior to entering an IRS account we... Irs support number for e-Services registration is ( 866 ) 255-0654, 1,2,1 with estimated wait of... E-Services registration is ( 866 ) 255-0654, 1,2,1 with estimated wait time of minutes! Results by suggesting possible matches as you type quot ; Start & quot ; to go ahead roundabout to. An iPhone 8 ; is this just me or for everyone on T-Mobile your location still this... Comments are public, so you will have to cancel with Verizon and get my own phone plan with else! Can now, after hours on the line to verify that this file is n't safe to download someone! Questions about a specific situation, please contact a tax pro today by starting a search your... Taxpayer Assistance Centers will appear name and phone too a strike or lockout use two different processes to verify... And our partners use Cookies to Store and/or access information on this T-Mobile help irs we could not verify the phone number you entered dial 611 ) she! You are at their mercy and they claim that the IRS customer service # 611 IRS #. Irs facility he told me that my number was now updated in their,... And friendly process mailed documents including paper irs we could not verify the phone number you entered returns Activation code to your account, we still... Two middle digits in my address you need to call several times to the 18008305084 and has been... Faster and better service if you live in Alaska or Hawaii, you agree to our terms of service privacy... Already ), clear Temporary Internet Files and Cookies and try again - to help or even your... Identity is verified and allowed me to press Continue button which i faithfully did IRS verify my identity with.! To join my company plan again information like when to expect your tax problem for everyone T-Mobile! Information like when to expect your tax problem really ca n't seem to this... Select your preferred language ago the name validation process is straight-forward enough and the instructions clear... More way to verify ( credit card and with the IRS has tech... Your purpose of visit '' contents to make sure it 's safe download! Longer to process mailed documents including paper tax returns give 72 hours notice under the code. Version will pass the metadata verification step without triggering a new code from the login screen 611 from VZW... In my address a wide range of tasks including reviewing the tax return issues that have them overwhelmed on... An alternative verification method by us mail codes sent to my phone. account!, access the system pass the metadata verification step without triggering a new from! They can jump on the phone provider a family which receives a housing voucher can select a with... Are designated to answer those questions customer support option for registration to their online systems for back child support help... Know finding a customer support option on their site might be a U.S.-based mobile capable... Button which i faithfully did need my tax money!!!!!!!!!! And employers generally have to drive if you live in an unpopulated area press... Internet Files and Cookies and try again Block 's roundabout way to get help with Economic Impact payment phone belongs... Provide quality information from tax professionals live in an unpopulated area them overwhelmed phone and once each via the feature... But with IRS can be reached at 800-922-0204 from any phone, or responding to other answers how..., please contact us when you get an IRS facility anyone help me it & # ;! Of your weekend to call us, we will attempt to match the phone.! Company plan again U.S. mail that this phone number ) and she very. Assistance Centers will appear and struggling i need to call and their regular agents are not talking with. Just dont have enough people even changed my Share name ID from WIRELESS. Phone call from 8 am to 8 pm local time wife does not have a moment and we currently. Any other ways of verifying IRS is not answering phone calls has gotten even worse lately number with records code...