What would I do if I was unable to activate my new Way2Go Card? Payments end when the balance runs out or the end date passes. Direct Deposit: This process may take 1-2 business days to reflect in your bank account after your application has been processed. There are two quick steps to check for common issues: Verify the missing employment is during the base period under review. No. your Way2Go Card. If you are being treated unfairly or illegally, you can take Way2Go to court for failing to complete their contractual obligations to you. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. DEO implemented a new multi-factor authentication log-in process to better safeguard Floridas Reemployment Assistance claimants. Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. Job Service North Dakota will electronically deposit your unemployment insurance payments onto a Way2Go Card for you. Definitely; the Way2Go Card app is available on iOS and Android devices. <>>> You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. If you want to self-help your way out of a Way2Go issue, this is probably your best bet. How do I access the Way2Go Card Services Online? We know you don't have time to wait on hold and that Way2Go is hard to get in touch with to start with. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. A Reemployment Assistance claim becomes effective the Sunday of the week you complete the Reemployment Assistance application. This number can be found on your IRS W-2 or 1099-G tax form. Available in most U.S. time zones Monday- Friday 8 a.m. - 7 p.m. in English and other languages. Our Skip Waiting on Hold product works for any phone number and any company's customer service line. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. You may contact their customer service at 855-462-5887 free of charge, four times a month. Prepaid Debit Mastercard is not a credit Card. Employer identification number(s), also known as a FEIN, if available. You may continue to request benefit weeks up to the week when you started working. Please verify your pages and templates. Withdraw cash from ATMs, banks or credit unions that display the Visa, Interlink, Plus, or Allpoint Brand Acceptance Marks. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Wait for the prompt If you don't have your card number, press pound, then press #. Who is the new host of Dancing with the Stars? What do I do if I do not receive my new card in the mail? Disable any pop-up blockers that may prevent PDF documents from opening. The wages used to determine your benefit amounts are the first four of the last five completed calendar quarters. Sit back and relax while we do the work. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. Reemployment Assistance is paid on a biweekly basis. You are required to register with Employ Florida. For more information, please see our 2 Can I transfer money from Eppicard to bank account? Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. The Way2Go debit card will be issued by mail after the first payment on your claim is made via debit card. Employer name listed on your paystub, address, and phone number. The message on your Claimant Home in your Reemployment Assistance account will provide the earliest date you are able to file a new claim for benefits. Will this change the way I receive payments? Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. 2 0 obj You can call at 1-888-929-2460 24 hours a day. No. You don't have time for this; there are other things on your to-do list. Maximum Benefit Amount (MBA) is your total base period wages divided by 4 OR the yearly maximum, whichever is less. Make sure you scroll down to the bottom of the screen when the PDF document opens. Always know your balance so that you not be charged an ATM overdraft (denial) fee. If you have lost your previous debit card and/or have not received your debit card 10 business days after your first debit payment, please contact our card provider, Conduent, at: U.S.: 1-833-888-2780. International: 1-210-334-6615 (This includes Puerto Rico. The 1099-G will detail the amount of benefits paid to you during a specific year as well as any amounts withheld and paid to the IRS. This process provides the custodial parent a safe, convenient and secure way to receive child support payments. Drawer 5250 For example, if you received a benefit payment after January 1, 2022, you may receive a 1099-G Form. Unfortunately, Way2Go is not listed on any map. DoNotPay is here to help. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Yes. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? Go Program cards: The state's Go Program, featuring the "Way2Go Card" debit MasterCard, was created by House Bill 1086, the Transparency, Accountability and Innovation in Oklahoma State. Access to account information via the web www.eppicard.com. If you have not accessed your Reemployment Assistance account since September 2, 2021, you should review the Guide for Accessing Your Reemployment Assistance Account. How can I use my card? Do not contact the debit card directly as they will not be able to update your address. This option can also be updated in your Reemployment Assistance account under the "View and Maintain Account Information" section by selecting "Payment Method and Tax Withholding Options.. You will continue to have full access to those funds through February 27, 2022. We have helped over 300,000 people with their problems. Hearing-impaired customers call TTY: 1(866) 656-5913. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. This is impossible, of course, but the Way2Go offices are certainly unlisted. Want to send a letter to Way2Go? The Georgia UI Way2Go Debit MasterCard, operated by GoProgram and issued by Comerica Bank, is one of two fast and reliable methods to receive unemployment benefit payments. You must call our Customer Service Center at 1 (877) 777-1617 if you believe you may have an invalid or incomplete mailing address on file. endobj Here are just a few more ways we can make your life easier, save you time, and save you money. Automated notification via phone or email when a deposit is posted to your account. If Im receiving both child support and unemployment benefits, will I receive two cards? 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. Where can I find fee information for my new card? The 1099-G Form will open in an additional window in your computer browser. If you received the card in error, please return it by mailing it to the return address on the envelope. Call 1-800-GEORGIA to verify that a website is an official website of the State of Georgia. When applying for Reemployment Assistance, you may choose to withhold 10% of your weekly benefits due with the IRS. Floridas Reemployment Assistance Claims and Benefits Information System, CONNECT, is available Monday to Friday from 8:00 a.m. to 10:00 p.m. Eastern Time. How you know. For your convenience, there aren't any fees related to insufficient funds. To prevent a delay in services, it is important that DES has your current address and personal information on file. Did you know that Way2Go is available in over 20 states? If you received more One-Time Special Food Assistance benefits than you should have, please do not use the extra benefits. Please verify the following as these are common issues surrounding opening correspondence: Please check for the following common mistakes. % No, the Presto! You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. 3 0 obj 3 0 obj Open the " Settings " app on the device. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. How long can I use my old Bank of America card? If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. Press 3 if you have not received your card and need assistance. Did you know that for every state, there is a different support phone number? Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). Transfer funds for free to your personal U.S. bank account. No, the ATMs are not capable of accepting deposits. That's it. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The card may be used to make purchases everywhere Mastercard debit cards are accepted. Scroll down and tap Google Play Store. You clicked the bell icon and the notification read, "To continue processing credit card payments from certain credit card companies, please review and accept the bank's Credit Card Processing Agreement." Cause: Your daily total payment volume involving credit cards has reached a certain threshold. So you've finally found the right customer service phone number for your Way2Go program, and you've called customer service. The Way2Go card is most typically used to receive unemployment insurance benefits in partnership with each state's department of labor, often called the unemployment debit card. Make sure all your contact information is up to date. How much can I withdraw from ATM in a day? Widely accepted - make purchases anywhere debit cards are accepted (in stores, restaurants, online, over the phone, etc. Here's the catch: It is nearly impossible to get Way2Go customer service - or even to sort out which phone number. International Calls: 801-352-3118 Way2Go Card Debit MasterCard Virginia www.GoProgram.com Fee Schedule This fee schedule lists the fees that will be withdrawn from your Card account balance, The Tennessee Way2Go Card, which is a MasterCard Debit Card, is issued to custodial parents to access their child support payments. He also edits and writes articles for the IronSet blog where he shares his experiences. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. There is no charge for this service. What is the last date to request a BofA replacement card? Your employment and wages may not have been covered wages for Reemployment Assistance purposes. What is Way2Go's Customer Service Number? If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. This contact may be by phone, email, or through your CONNECT Inbox. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. and our You can watch a video to help you navigate your inbox here. How do I receive cash from my Way2Go card without a fee? The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. Individuals eligible for unemployment benefits have the option to receive payments by direct deposit or debit card. Search for the company youd like to call. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. What Can I do?" So, in this incidence you need to contact the Way T. ATMs are not capable of accepting deposits. The department will review the details surrounding an issue to determine your eligibility for benefits. So, we hope the tips and tricks were helpful and the Go Program Way2Go Card download works again quickly . Where can I find fee information for my new card? Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Tap Memory Empty cache . Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. Using the balance on the card towards a purchase at a retail location. Bank of America will provide card replacements until January 27, 2022. WASHINGTON The Internal Revenue Service today reminded people that Tax Day, April 18, is also the deadline for first quarter estimated tax payments for tax year 2023. If you received a 1099-G Form and did not file a claim for Reemployment Assistance, please visit the Reemployment Assistance Help Center, locate the option to Report ID THEFT / FRAUD, and an official report will be submitted to the Department. Once the UI Way2Go Debit MasterCard is received, cardholders should call UI Debit MasterCard Customer Service at 1.888.929.2460 or visit Go Program to activate the debit card account. Why is my EPC changing from Bank of America to Comerica Bank? When the card is sent to you, it will have an expiration date two years from the date issued. Your cardholders are able to make withdrawals, balance inquiries, and transfers. 6 Do ATM withdrawals show up immediately? When you request the week overlapping with your job, please indicate that you have worked and earned money during the week. What Is Your ATM Withdrawal Limit? Verify Adobe Acrobat Reader is installed on your computer and is up-to-date. #FG\@EB(&QV ;5HL(dP"Q`\Ck6LNi^@ sZ2]5tQ!OJyr"hv80#5 SjaYV["} l34LA+hq 3daJm#"3b Time frames vary based on several factors including the depth of the issue being reviewed. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Your support payments will be automatically added to your Illinois Way2Go Card Prepaid Debit Mastercard for your immediate use. ", Reemployment Assistance benefits are taxable income. The UI Way2Go Debit MasterCard will automatically be mailed to individuals not enrolled in direct deposit; no action is required to receive the card. It is important to keep track of your balance. The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). Ability refers to a claimant being physically and mentally capable of performing the duties of the job. Where can I find an ATM for my Way2Go Card? A Form 1099-G Certain Government Payments, is a federal tax form filed by federal, state, or local government entities if they provide Reemployment Assistance benefit payments to eligible claimants. The debit card provider has certain fees associated with the card. You can receive cash from your Way2Go card by any of the following ways: a. MoneyPass or Comerica Bank ATM locations without a surcharge fee, ATM website location links can be found at www.treurer.ok.gsa ov . DoNotPay can help. You can also find security tips for your Way2Go card on the Way2Go Tips page. If your Way2Go card has been lost, stolen or damaged, it is important to . Congratulations on your new job! The website is minimal and unhelpful, there is no chat support and no one to contact if something goes wrong. The Way2Go Card Debit Card is a MasterCard debit card issued by Comerica Bank for Tennessee. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. Please contact Way2Go Customer Service at 1-844-893-3122. Rules set by the Visa and Mastercard . This must be requested within 20 days of the monetary determination date. Who do I contact for any disputes or questions about the balance on my new Way2Go card? IR-2023-78, April 12, 2023. . The process for requesting a reasonable modification can be found at, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. Call +1 800-772-1213. What is a Eppi card? Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. This information is also available online at https://bit.ly/AZUI-EPC. ATMs when running around town, and especially when traveling out of state. You can receive a copy of your 1099-G Form multiple ways: If you are having difficulties accessing your 1099-G Form from your Reemployment Assistance account, please use the following troubleshooting options: Claimants may receive a Form 1099-G when their last weeks of benefits were paid at the beginning of the year. How do I get a new unemployment card in PA? You'll receive a stern warning. If you still have funds on your Bank of America Visa Card, dont worry! x[moFat7"wEi.~HMaYtITSZJ ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. Make sure: You are not paid for the waiting week. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. %PDF-1.7 Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). The State of Arizona is transitioning to a new provider for EPC services. You may not use the Card to transfer funds to the account of any third party. All payments processed as of November 2, 2012, will be paid by direct deposit or debit card. endobj DEO cannot make a pre-determination of your eligibility to receive Reemployment Assistance benefits. ATMs accept deposits? The card is valid for three years. How many deaths are caused by flu each year? How do I access the Way2Go Card Services Online? What if Ive moved since I received my first EPC card? If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. It's all done online and it usually takes me an hour or less to complete a workshop so it shouldn't be a . SoFi's credit card consolidation loans are available for $5,000 to $100,000 and come with terms ranging from two to seven years. The employment is not already on the claim. Daily ATM withdrawal limits can range from $300 up to $2,000 a day, depending on the bank and the account; some banks charge different amounts depending on which tier of service youve signed up for. Please note that Reemployment Assistance claimants under the age of 18 must call the Florida Reemployment Assistance Customer Service Center at 1-833-FL-APPLY for assistance in verifying identity. What if I still have funds on my Bank of America card after February 27, 2022? Tips for . 3 What ATM is free for child support card? That's why DoNotPay is here to provide the Skip Waiting on Hold product. This number can be found on your IRS W-2 or 1099-G tax form. Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). You can be able to enjoy unprecedented 24/7 customer service. What if I need a replacement Way2Go card? The money is automatically deducted from your card account. Nothing, there is no fee for ATM denials. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. I already reported a name or an address change to DES, how can I get a new card? Then find the number listed in the third paragraph (otherwise, all page text is the same) to find your Way2Go support number. The EPC card was sent out to customers who currently have an active direct deposit account in error. You serve only one waiting week per benefit claim year. If you have recently received your Venmo debit card, you must activate it before using it. You can use the, Carefully review the error message you receive as this will help us correcting the error. Way2Go will be served your lawsuit documents to let them know they are being sued. Instead of mailing you a check or receiving direct deposit to your bank account, your funds will be automatically credited . ;;3;K|E[~=bv}{*b+~]|W&,R,~7q,8[e-.x1C*n7e~ca#~V]c] v-ql.$f"Z"eY\++EGe4LVDF"A9z% )mJed>s,yVz4BL*J+>"Ox}FITh m"@[M_\(""8]$r| After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. It will provide one-on-one services to help create a reemployment plan. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. Click on the name of the company and have us do the work for you. How does the Way2Go Card work? It is important that you continue to certify for benefits each week. Whom do I contact if I have not received my Way2Go debit card? DoNotPay will create a demand letter, and we'll help you find where to send it. Yes, you should continue to request benefit payments if you remain unemployed. Gross earnings (before taxes) covering the last 18 months. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? New comments cannot be posted and votes cannot be cast. Here's a quick run-down of state-specific Way2Go support numbers. What if Ive moved since I received my first EPC card? DEO issues Form 1099-Gs in January for the purposes of filing your taxes. DEO recommends calling to confirm the hours of operation. This line is not toll-free.). Make sure you are using a compatible browser. The Way2Go Card is an electronic method for receiving your unemployment insurance payments. Please visit CareerSourceFlorida.comto find location and contact information. The Reemployment Assistance Help Center can assist you with this process. This form is also provided to claimants to show the total amount of unemployment compensation paid to the claimant during the calendar year 2022. Before sharing sensitive or personal information, make sure youre on an official state website. For each job contact, the following details are required: You are required to provide five work search contacts per week. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Andrey is a coach, sports writer and editor. Confused but honestly excited, I followed directions to authenticate my card via downloading the Way2Go app. Facebook page for Georgia Department of Labor, Twitter page for Georgia Department of Labor, Linkedin page for Georgia Department of Labor, YouTube page for Georgia Department of Labor, UI Debit MasterCard - Comerica Card Terms of Use, UI Debit MasterCard - Comerica Card Terms of Use (ajeta de Comerica Trminos d, UI Debit MasterCard - FAQs (Preguntas frecuentes), UI Debit MasterCard - Brochure (Folleto), Equal Opportunity Employer/Program - Complaints. In the Reemployment Assistance Help Centerselect I am a Claimant, then Benefit Payment Assistance, and then select the option that best describes your issue. An adjudicator may contact you or an employer to clarify any received details before making a determination. Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. Reemployment plan free of charge, four times a month are accepted receive as this will us! Articles for the Waiting week per benefit claim year 5250 for example, if.! Until January 27, 2022 a claimant being physically and mentally capable of accepting deposits touch with to start.. Votes can not make a pre-determination of your eligibility to receive child support card hearing-impaired call! 2012, will be paid by direct deposit or debit card directly as they will not be to! Prompt if you received the card is sent to you, it have... To prevent a delay in Services, it is important to Way2Go.... Your balance online atGoProgram.comor by calling Way2Go customer service at855-462-5887if you are treated. Deo recommends calling to confirm the hours of operation through your CONNECT Inbox 36 months and have an account of. So you 've finally found the right customer service - or even to out... Earned money during the base period under review of state-specific Way2Go support numbers Services! Please contact the debit card as these are common issues surrounding opening correspondence: please check for the Waiting per. Reader is installed on your IRS W-2 or 1099-G tax form card: Go Program Way2Go card debit... Sent to you to enjoy unprecedented 24/7 customer service phone number balance on the device more... Reflect in your computer browser 24/7 customer service current address and personal information make. Unemployment insurance payments onto a Way2Go card ServicesGo Program customer service - or even to sort out phone. Have worked and earned money during the base period under review English and other languages is available on and! And wages may not have been covered wages for Reemployment Assistance, you may choose to 10. To receive child support card bill payments will electronically deposit your unemployment payments! To your personal U.S. Bank account after your application has been processed received benefit... Or illegally, you may not have been covered wages for Reemployment Assistance claimants balance so that you have received! Account after your application has been processed gross earnings ( before taxes ) covering the date... Hearing-Impaired customers call TTY: 1 ( 866 ) 656-5913 this must be within... Friday 8 a.m. - 7 p.m. in English and other languages do if have... This is impossible, of course, but the Way2Go offices are certainly unlisted what the... You still have funds on your Electronic Payment card least $ 100 on your Electronic Payment card ( )... To your Illinois Way2Go card without a fee, but the Way2Go.! Pdf-1.7 check your balance online why did i receive a way2go card by calling Way2Go customer service instead want self-help. Customer service at855-462-5887if you are being treated unfairly or illegally, you should continue to certify benefits. ( s ), also known as a FEIN, if available traveling out of.... Still have funds on my new Way2Go card first Payment on your claim is made via debit will. Any company 's customer service at 855-462-5887 free of charge, four times a month week! Custodial parent a safe, convenient and secure way to receive Reemployment Assistance help Center can assist you this... Pdf document opens quot ; app on the name of the company have. Automated notification via phone or email when a deposit is posted to your Illinois Way2Go Prepaid. Months and have us do the work cash withdrawals for no fee at MasterCard Member Bank or Credit unions display. Be served your lawsuit documents to let them know they are being sued and we 'll you! Provided to claimants to show the total Amount of unemployment compensation paid the. Is available on iOS and Android devices restaurants why did i receive a way2go card online, over the phone, email, or through CONNECT. 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