This response is the subjective opinion of the management representative and not of TripAdvisor LLC. However, they must provide proof and give you the opportunity to dispute the charges. My dog loved the sand dunes on our early morning walk.. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Period. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. Why not send you a polite letter, explaining the charge and letting you know how to appeal its decision. March 29, 2023, When planning a vacation, one of the biggest decisions youll make is where to stay. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). When you checked into a room that smelled like smoke, you should have said something. Play area old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Travel | Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. We often link to other websites, but we can't be responsible for their content. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia Female javelin coach, 26, accused of having sex with a 17-year-old boy on the high school track and field team after 'texting him at 2am and inviting him to her home' - before pair 'had a 17-month . What other expenses beyond the charge? I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. I am a licensed attorney, admitted to practice in state and federal court.I have a nearly 100% satisfaction rating so all that means is that you can count on me to help today. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. Emerald Beach Hotel: Falsely Accused of Smoking in Room. Tripadvisor performs checks on reviews. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." Prior-Leader3763 2 min. But I don't smoke. Editor, Marcus Herbert. A breach of contract just simply means that one party was obligated to perform and they have either have not performed or have said that they will not perform. However, for, Read More Understanding The Meaning And Importance Of Accessible Hotel RoomsContinue, Peery Hotel: Your Source for Hospitality Insights, 2023 Peery Hotel - WordPress Theme by Kadence WP, The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations, How To Get A Job At A Hotel With No Experience: A Comprehensive Guide, The Ultimate Guide To 211 Hotel Vouchers: What They Are And How To Get Them, How To Check Out Of A Hotel: A Comprehensive Guide, Why Did My Hotel Charge Disappear? New Hotel in the area, ran by management with 15 years of hospitality experience Yes, I did. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Smoking. Get Morning Report and other email newsletters. Goes without saying, right? We chose this hotel from the description that there was a game area available for my son. Tripadvisor performs checks on reviews. Who did it? This has been done and the guest is aware it has been done. I didn't speak to this TRISHA [--] who allegedly talked to someone IN MY ROOM that night, but she deserves to be fired IMMEDIATELY. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. You may also be asked to leave the hotel if the smoke triggers the fire alarm or causes damage to the room. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. We are starting to think that this is some sort of scam. Can You Smoke Weed In A Hotel? This combined with you saying that the smell of smoke may have stuck to your friend, and you can start seeing why they may believe someone was smoking. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. I thought it was beautiful and a great way to start the day. I stayed here for a business trip and found it to be a very nice hotel. Holiday Inn Express & Suites Atascadero, an IHG Hotel. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. I am literally getting stressed out just recounting this unbelievable experience and writing this. Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. So what went wrong here? Christopher Elliott is ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance. I contacted Red Roof on your behalf. Were There Hotels And Restaurants In Ancient Rome? This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. Luckily I reviewed my credit card statement and caught it. What could be the "consequences" they've threatened, and what can I do to clear my name? Overall condition in the exterior hallways was poor, and you could see dirt on the walls when the sunlight hit it. It's simply too risky. No one had keys. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. Your only on-site option is to pay at the restaurant.Stay here if you are really scrimping on dollars, but do not let them put you into room 2015. There's generally no "punitive" damages you can sue for in small claims court. Is It Safe To Drink Nyc Hotel Tap Water? Smoking. Stay FAR FAR AWAY from this hotel The omni was cheaper, but sold out. Create an account to follow your favorite communities and start taking part in conversations. Period. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! We are more upset about being falsely accused of something that we did not do. No products in the cart. Stayed in this hotel for WELL under 24 hours for business. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. Is that fair? Willow Tree Lodge. I replied the way everyone on this thread recommended, but the host hasn't responded. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles If they cannot provide any evidence, stand your ground and insist that you did not smoke in the room. If you dont recognize an item, contact the merchant and ask about it. You quickly found your voice after receiving a $100 charge for something you didnt do. A hotel charged me a $300 smoking fee. Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. SOUTH PORTLAND, Maine . Police arrested 33-year-old Michelle Belanger and . I told him the same thing- we're here for less than 24 hours on business, we weren't in the room no one smoked in there, can you please remove this ridiculous charge? 499 reviews. After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. You can read more travel tips on his blog, www.elliott.org, or email him at chris@elliott.org. This will eliminate any confusion and ensure that you wont be accused of smoking in the room. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. They asked me to "behave" and threatened further consequences. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Declutterers of the world - unite! With the rise of Airbnb,, Read More Airbnb Vs Hotel: Which Is Better For Your Next Vacation?Continue, As a frequent traveler or tourist, one of the most common questions that come to mind when visiting New York, Read More Is It Safe To Drink Nyc Hotel Tap Water? Days Inn by Wyndham Orange Anaheim. more. Stayed two nights on a business related trip. I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Is this some kind of scam to kick me out of the AirBnB? "We had to leave the room out of order to get the smoke odor out, and we did find ashes and Tabaco (sic) in one of the trash cans in the room. . Literally walked away. But I didnt do it! Thank you for the wonderful review! Therefore, you should not have to pay a smoking fee or half a smoking fee. A representative phoned you and agreed to refund the $250 fee. I loved the beach. Smoking is a fire hazard and can cause damage to the hotels property. Q: I prepaid for a room at the Ace Hotel New York through a site called Jetsetter.com recently. Been here now 3 times. by Ariana St Pierre, WGME. I replied to the host almost word to word of what you wrote. If you are on a month-to-month, the landlord does not need a specific reason to terminate your tenancy. Should I still contact AirBnB support? False accusations can ruin a perfectly good stay and even lead to additional charges. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. 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